Buy Contact Lenses in Canada -- shipped from Canada at the best Canadian price. Buy discount contacts online in Canada that are the same as you get from your doctor, at a much lower price.
Is Contacts Express legit?
Contacts Express (contactsexpress.ca) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery times and high product quality, noting that packages arrive quickly and contact lenses are extremely comfortable to wear daily. People also appreciate the exceptionally helpful support team, mentioning quick responses and effective assistance whenever they need to sort out order questions or make exchanges.
Some reviewers were not happy with unexpected delivery delays, pricing confusions, and occasional communication issues from automated customer support agents. Consumers noted that certain packages were left in unsecured areas or stuck during mail strikes, while a few individuals experienced unhelpful interactions or unreturned messages.
Auto-generated from all reviews of this business. For reference only.
I was nervous about ordering glasses online, but Contacts Express made it a fun experience. The glasses I chose ended up being too heavy, but after providing feedback, they called me the next day and offered to let me order a different pair. I thought I'd wasted money, but they really made it right. The team was responsive and a pleasure to work with! Thank you.
Reply from Contacts Express2024-12-17
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
I generally prefer to get my contact lenses when they are on sale, and have yet to be disappointed with Contact Express. Also, contacting the team at Contact Express and voicing any concerns I may have, I get a very quick responses and even incentives to help with any inconveniences I may encounter with my order.
Reply from Contacts Express2024-12-11
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Fast and affordable contact lenses. Reliable and with quick shipping. Anytime I’ve had a question to get an immediate response by email. I don’t have to wait the 24 hours. They advise you it might take to respond. Overall, highly satisfied.
Reply from Contacts Express2024-12-11
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
James provided excellent customer service. He was very attentive and resolved my issues. Contacts Express is very reliable. They respect their customers and their needs. Thank you!
Reply from Contacts Express2024-12-11
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Francis was a very big help. He not only answered my shipping questions but he also helped me place my order over the phone and managed to get me a better price than I was able to get online. He assured me that my order would be processed quickly and shipped by courier since Canada Post is on strike. There were no hassles at all. We spoke very clearly and was easy to understand. I hope to have Francis answer my calls should I need customer service again in the future.
Reply from Contacts Express2024-12-11
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
All companies should take pointers on contacts express! Not only are they the most affordable on the market but they are extremely kind and they all care. Best staff ever and everything always comes on time and I always have the help I need. I’m not tech savvy at all and I’m so scared of ordering glasses online but their website and customer care always lends a hand. I’ve been ordering off of here for 6 years and I’ll never go anywhere else.
Reply from Contacts Express2024-12-11
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Somehow, I screwed up the order. Not only did I order the new prescription that I had but also the old prescription. Anyway, the day afterwards I realized the error, Contacts Express customer service was able to correct my error. I guess I am technically challenged.
The service was excellent and easy to work with client services.
Reply from Contacts Express2024-12-03
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
To expensive, I find clearly.ca is more cheaper, and contacts expres sand to me massage ContactsExpress: Black Friday is not waiting, and neither should you...
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But is not true, they are cheating, you need to place an order for a large amount and only then will a discount be possible, and six months ago my order was lost and I waited a long time
Reply from Contacts Express2024-12-04
We’re sorry to hear about your concerns. While we aim to provide competitive pricing and transparent offers, we’re always happy to explore ways to help you save. Please feel free to reach out to us so we can discuss available discounts or promotions that might suit your needs.
Don't be fooled - the good reviews on this site are fake!
This is a fraudulent company. They take your money and never send you contact lenses. I ordered 3 packs of contact lenses, order was confirmed, then received an email from "Helen" saying pack #1 wasn't in stock so my order wouldn't be shipped for 2-3 weeks. I requested that my order be split up so I could have the in-stock packages ASAP. I received an email from "Amanda" saying my order has been split as requested.
Days later, I checked to see where the first half of my order was. On the website, it said "shipped", but when I tried to track there was a 404 error and no way to track - very strange. I contacted customer service again to ask for an ETA.
I then received an email from "Adam" saying that pack #2 was now not in stock until later this week.
Why did they lie about it being in stock earlier? Why did they set the status to "shipped" if that wasn't true? This was all to keep hold of my money and not provide the product. They're frauds.
Go somewhere else and don't waste your money here!
Reply from Contacts Express2024-12-04
We apologize for the confusion and frustration caused by this experience. As requested, the first part of your shipment has already been shipped and should arrive shortly. The second part of your order is currently set to ship out by Friday. Tracking updates sometimes take a bit of time to fully sync, but we're here to assist if you encounter any issues with tracking your package. Please don’t hesitate to contact us directly if you have further questions or need additional assistance.
Horrible experience that I’m still dealing with. Ordered contacts through benefits. Made sure my address was fully correct. First pair got sent back due to “incomplete address” I followed up with customer service, and was told they’d ship a replacement set. The agent also confirmed my address. Next day got an email that they are back ordered. Then I get another email stating the second pair was being sent back due to incomplete address. I go on customer service chat again, and request a refund back to my benefits and I’d order elsewhere. 3 weeks later and my benefits are still waiting on Contacts Express to release the funds back to them. Contacts Express says they have and yet cannot provide documentation to back it up. Horrible company and horrible experience. Will
Never use again and I will make sure not to recommend this company.
Reply from Contacts Express2024-11-28
We sincerely apologize for the frustrating experience you’ve had with your order and the repeated delivery issues caused by Canada Post. We understand how inconvenient and disappointing this situation has been for you. From our end, we have already submitted a request to the insurance provider to cancel the claim and expedite the process for releasing the funds back to your benefits. However, we are currently awaiting their confirmation to finalize this matter. We are actively following up to resolve this as quickly as possible and will keep you updated with any progress.
I have been a customer of Contacts Express for years. I reached out about a defective box of my usual contact lenses I had received that was irritating my eyes. The box was immediately warrantied and a new box was shipped to me at no cost. The LOT number was also recorded so that they could communicate the issue to the manufacturer.
Reply from Contacts Express2024-11-26
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
I recently purchased a pair of glasses from Contacts Express, and I couldn't be happier with the experience! Their customer service is truly exceptional—friendly, knowledgeable, and always ready to help. Also Kits brand glasses really better than i expected.
I really recommend.
Reply from Contacts Express2024-11-26
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
We had some Initial challenges ordering from Contacts Express, but they stepped up to the plate and rectified my concerns. Thank-you.
Reply from Contacts Express2024-11-22
Thank you for sharing your experience. We deeply regret that your recent order did not meet your expectations. To resolve this matter, we will be reviewing the details of your order and contacting the appropriate teams for further clarification. Once we have an update, we’ll reach back out to assist you and ensure we take the necessary steps to make this right.
Through the Canada Post strike other mail carriers were not able to deliver to my postal code as it is rural. James with the customer care department at contacts Express helped reroute my order to a different address so i could get my contacts ASAP. He was helpful and extremely accommodating! Thank you for being so easy to work with!
Reply from Contacts Express2024-11-26
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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