Buy Contact Lenses in Canada -- shipped from Canada at the best Canadian price. Buy discount contacts online in Canada that are the same as you get from your doctor, at a much lower price.
Is Contacts Express legit?
Contacts Express (contactsexpress.ca) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery times and high product quality, noting that packages arrive quickly and contact lenses are extremely comfortable to wear daily. People also appreciate the exceptionally helpful support team, mentioning quick responses and effective assistance whenever they need to sort out order questions or make exchanges.
Some reviewers were not happy with unexpected delivery delays, pricing confusions, and occasional communication issues from automated customer support agents. Consumers noted that certain packages were left in unsecured areas or stuck during mail strikes, while a few individuals experienced unhelpful interactions or unreturned messages.
Auto-generated from all reviews of this business. For reference only.
Been shopping with them for a while. They lost my packages before, but this last time was the last. Over 2 weeks with no update. They use some crap service to deliver that has a 50/50 chance to make it its destination. No updates so you have to guess if it will still arrive and then when you call they send another that might ot might not make it. They have some Indian guy apologize but offer no discount or anything. I will never be shopping with them again.
Reply from Contacts Express2024-11-18
Thank you for taking the time to share your experience with us. We sincerely apologize for the issue you’ve encountered with your order. Please know that this is not the level of service we strive to provide to our customers. We take your feedback seriously and will review the delivery processes with the carrier to ensure improvements are made. We also want to make things right for you. A member of our team will reach out to you shortly to discuss a resolution and address your concerns directly.
I recently got a new prescription for my eyes and had unopened contacts that I bought from Contacts Express a couple of months back. I chatted with their customer service and Tony B is who I interacted with. He was very helpful in helping me with the exchange and sent me the prepaid label and confirming the new prescription boxes they would send out with my exchange. Everything was done very smoothly and easily and I highly recommend. Thank you!
Reply from Contacts Express2024-11-13
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
I was so impressed with the customer service in relation to an error in filling my prescription. So so happy with how I was treated and how was rectified.
Reply from Contacts Express2024-11-11
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Francis was efficient and able to help solve my autoship issue. Wait times for customer service was short and contactsexpress offers the best price online
Reply from Contacts Express2024-11-06
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Very fast shipping. My contacts weren’t in stock and they said it would take 3 days for them to get back in stock and immediately sent me a email with discounts and informing me about my order. I received notifications literally 3 days later that my order was out for delivery and I received it today, i’m extremely happy with my purchase and will definitely repurchase from here again. Very reliable, Very helpful. Everything was honestly a breeze.
Reply from Contacts Express2024-11-04
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
I needed to exchange one package of contact lenses due to a prescription change. James was very helpful; I received a return label, and an order confirmation for new box within 15 mins.
Reply from Contacts Express2024-10-31
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
I am incredibly impressed with the customer service I received from Contacts Express today. I realized belatedly that I mis-entered the axis info on a recent (large) order. Dennis, the representative I spoke with, was understanding, efficient, and generous in helping me solve the problem, going well beyond the resolution I expected. There are many contact lens providers to choose from, but I'll be sticking with Contact Express in the future. I'm very grateful for the service I received!
Reply from Contacts Express2024-10-29
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
James assisted us with needing to exchange our contacts for a different Rx strength. He was prompt and polite and remedied our situation without any issues.
Very appreciative of his professionalism and accurate assistance.
Reply from Contacts Express2024-10-25
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
We have been purchasing contacts at another vendor for many years for contacts for my older son. This time, upon making another order, they put many roadblocks in place before we can purchase, making it very inconvenient as our son is at university residence. We tried Contacts Express for the first time. Placing the order was easy, intuitive, hassle free and stress free. Then the contacts were delivered to our house in a couple of hours! That is unbelievable service! I am going to an eye exam for myself but will definitely check out contacts and new glasses for my own use shortly, in addition to continuing to buy contacts for our family's needs through Contacts Express. Thank you for making my and wife completely at ease with contact purchases, knowing it comes with great customer service!
Reply from Contacts Express2024-10-24
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Robert was extremely efficient, kind and helpful. His customer service will be remembered and has definitely created a lifelong customer. Thank you, Robert!
Reply from Contacts Express2024-10-23
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Horrible customer service. Absolutely horrible. DO NOT ORDER CONTACTS FROM HERE, they do not care about their customers and will not refund. So many other better places to order from who will back you up/refund if there's any issues. You order a box of contacts from here, use one and realize the fit is wrong or it's scratchy, they will refuse to refund you for the remaining unopened lenses. Absolutely crazy. I've never had this issue with Clearly or any other big name companies.
Reply from Contacts Express2024-10-23
Thank you for your feedback. We're very sorry to hear about your experience, and we’d like to assist in resolving this issue. However, we are currently unable to locate an order under your details. We encourage you to give us a call so we can look into your order further and clarify any misunderstandings. Your satisfaction is important to us, and we're committed to finding a solution.
Cheked online to best prices and Contactsexpress came up. Read the reviews and they were right. This company doesnt mess around. Ordered late in the evening prior day and by lunchtime today order shipped. Called to make sure its correct and Chad gave me the info. Great Agent and helped with my questions . Looking forward to getting my contacts and future re orders. Cheers to Contacts Express. Thank you Chad
Update 10/22/2024
My order came in earlier than expected this is Awesome! Thank you Contacts Express also got a free pair of sunglasses bonus!
Reply from Contacts Express2024-10-18
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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