Buy Contact Lenses in Canada -- shipped from Canada at the best Canadian price. Buy discount contacts online in Canada that are the same as you get from your doctor, at a much lower price.
Is Contacts Express legit?
Contacts Express (contactsexpress.ca) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery times and high product quality, noting that packages arrive quickly and contact lenses are extremely comfortable to wear daily. People also appreciate the exceptionally helpful support team, mentioning quick responses and effective assistance whenever they need to sort out order questions or make exchanges.
Some reviewers were not happy with unexpected delivery delays, pricing confusions, and occasional communication issues from automated customer support agents. Consumers noted that certain packages were left in unsecured areas or stuck during mail strikes, while a few individuals experienced unhelpful interactions or unreturned messages.
Auto-generated from all reviews of this business. For reference only.
I still have not received my order. The package if delivered was incorrectly delivered. I did not receive a shipping notification and I have not received the invoice for what I purchased even though I have requested 3 times. Obviously they are associated with another company called Kits as that is the charge on my credit card. I am currently out for $400 worth of contacts. I have disputed the charge with my credit card company. I had to order replacement contacts from Clearly and received them the next day at no extra cost.
Reply from Contacts Express2025-06-11
Thank you for reaching out, and we’re very sorry to hear about this experience. We’ve checked the tracking information, and it does show that your package was marked as delivered. We will be reaching out to you shortly to confirm the delivery address and investigate further to see how we can help resolve this situation. Your satisfaction is important to us, and we want to ensure this is addressed properly.
Received my order on May.22 but your courier partner Wizmo left my small package inside of the Main gate where I live at town house.
I don't think it's a safe place to leave a package with a value of over $300.
Your courier partner used to be Canada Post and it was very secure that they put it into the mailbox and left a big parcel at my front door.
Reply from Contacts Express2025-06-11
We’re truly sorry to hear that your package was left in an unsecured location. Please be assured that we will forward your feedback to the appropriate team and share your experience with our courier partner. We are always working to improve our service, and input like yours is extremely valuable in helping us ensure better delivery practices moving forward.
Contacts Express has demonstrated a genuine commitment to customer care and exceptional service. They diligently address customer concerns and strive to ensure satisfaction by promptly resolving any issues. Not only do they offer high-quality products at competitive prices, but they also prioritize customer well-being. I had a delivery concern that they resolved promptly and to my complete satisfaction. I highly recommend their services. Thank you.
Reply from Contacts Express2025-03-18
Thank you for your feedback. We’re sorry to hear about the issues with your delivery. We rely on our courier partners for deliveries, and we expect them to follow the instructions provided, including using the buzzer and calling when necessary. We will share this feedback with our shipping partners to help improve the process. If you experience any further issues with delivery, please don’t hesitate to reach out to our customer support team. We’re happy to assist you in any way we can.
I am really upset with ContactsExpress and will NEVER order from them EVER again! I have been a customer in the past and they did an okay job, however I ordered my contacts a week ago with express shipping that stated it will be here in 1-4 business days. It’s now a week later and I have not received my contacts, which directly wasted the money I used for the express shipping. I suffer with chronic migraines and my glasses make this 100x worse, and used the express shipping to get these ASAP so I do not have to continue dealing with excessive pain. I used the live chat this morning to express my frustration and my situation and there was no representative available. I got an email back after and they definitely did not take my concerns seriously whatsoever.
I called their customer service number just now (3:15PM ON A THURSDAY) and a robot said “Looks like all our representatives have gone home for the day, please call us during our service hours or leave a message” I left a message and looked at their website after to see that their customer service hours were MONDAY TO FRIDAY, 10-6PM!!! The website also states that the representatives are happy to help and are very effective, which is NOT TRUE at all! I am really angry and disappointed that I have had to spend a week now working long hours in healthcare with a constant extreme migraine from my glasses because this company did not live up to their promised standards. I will DEFINITELY NOT be EVER ordering from here EVER AGAIN and I encourage you to do the same!!!
Reply from Contacts Express2025-02-26
We're truly sorry to hear about your experience. Our customer service team is available Monday to Friday from 10 AM to 9 PM Eastern Time, and we apologize if you were unable to reach us during those hours. We’d like to make this right for you—please reach out to us by phone or email, and we will do our best to resolve this issue as quickly as possible.
False advertising, misleading prices and Poor Customer service
They advertise a heavily discounted price, which matches the competitor's prices online, and then offer a 'first time discount' of 30% for new customers. When you take the time to add the item to your cart, find and enter all of your prescription information, and go to check out...they bump the price up to avoid giving you the 30% discount. For example, my contacts were advertised for $147 a box - which was within $10 of all the other offers. When I check out, it's $210/box less 30% (first time customer discount) to bring me back to the $147 a box. This is extremely misleading, because why would I become a new customer for absolutely no discount when I can just reorder through clearly.ca? I would rather a company be HONEST so that we can make an informed decision up front. When I emailed them about it, they answered with a form-reply about having 'processing fees' just like other companies. I didn't even ask about processing fees.... they definitely do not show that they care at all about transparency or customer service.
Reply from Contacts Express2025-02-05
We’re sorry for any confusion regarding pricing and discounts. We strive to be transparent and appreciate your feedback. The final price at checkout reflects any applicable discounts and fees. If you have any questions or need further assistance, please reach out to us. We’d be happy to help!
Shipping was fast but the quality of the contacts are terrible. Very cheaply made:(
Reply from Contacts Express2025-01-30
Thank you for reaching out to us regarding your recent order. We apologize for any inconvenience you may have experienced. To assist you further, we kindly request that you provide us with the order information such as the order number, email address and any relevant details regarding the issue you encountered.
Once we have the necessary information, we will investigate the matter thoroughly and provide you with a prompt resolution. Our goal is to ensure your satisfaction and address any concerns you may have.
Ironic their name has express in it when they don’t deliver. Contacts Express is the WORST company I have ever dealt with. They blatantly lied about their shipping times, promising quick delivery when they clearly couldn’t deliver. I needed my lenses urgently, and instead, they gave me excuse after excuse about “courier delays”—as if that’s my problem to solve.
When I asked for a refund, they made it as difficult as possible, dragging out the process and wasting even more of my time. After all my effort and stress, they had the audacity to refund me a laughable amount that didn’t even come close to what I requested. Their response to my issue was dismissive and insulting, showing ZERO regard for their customers.
This company is a joke. They’ll happily take your money, fail to deliver on their promises, and leave you fighting tooth and nail to get even a fraction of what they owe you. Do yourself a favor and avoid this scam of a business at all costs.
Reply from Contacts Express2025-01-30
Thank you for reaching out to us regarding your recent order. We apologize for any inconvenience you may have experienced. To assist you further, we kindly request that you provide us with the order information such as the order number, email address and any relevant details regarding the issue you encountered.
Once we have the necessary information, we will investigate the matter thoroughly and provide you with a prompt resolution. Our goal is to ensure your satisfaction and address any concerns you may have.
Easy and quick problem resolution. My sons prescription changed right after I ordered him new contacts. They were exchanged for the updated prescription with a quick phone call.
Reply from Contacts Express2025-01-14
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Great customer service in all aspects: Problem solving and solution oriented, kind and patient, understanding the request and having clear communication, and with consistent quality every time I interacted with Contact Express. How can they be so fast and efficient? It is unbelievable! And let alone during holidays. Congratulations to the team!
Reply from Contacts Express2025-01-03
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
I had to wait under 30 seconds to be put though to a rep. James was very polite and attended to my issue promptly (I had mistakenly ordered two sets of lenses instead of one, which he corrected immediately). What a pleasant change from waiting 30 minutes or longer on most help/service lines!
Reply from Contacts Express2024-12-23
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
I've been waiting for my contacts to arrive, but with the Canadian postal strike Nothing is getting delivered through the post office, I spoke with a representative concerning the issue because I was out of disposable contact lenses and the order didn't arrive, I've been ordering from this company for a few years now and they haven't disappointed, he sent out my order using something else other than Canada post and I am appreciative, I highly recommend to anyone who needs prescription lenses, Thank-you
Reply from Contacts Express2024-12-20
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
I had a wonderful experience with the customer service representative named Alice G. The process for my inquiry was so seamless and smooth. She has shown exceptional customer service and loyalty. I will definitely be a returning customer after feeling so valued!
Reply from Contacts Express2024-12-20
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
James was amazing today. There had been some overlapping in shipments and he quickly resolved the situation in a friendly and efficient manner. Much appreciated. Great service any time I call!
Reply from Contacts Express2024-12-18
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Excellent experience dealing with Contacts express. Easy process ordering online and When the frames i chose were no longer in stock they contacted me and representative was extremely helpful in assisting me choose another frame at a lesser price even- so I was refunded a little over $10 as well! Thank you Frances☺️
Reply from Contacts Express2024-12-20
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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