LensFactory (lensfactory.com) has a 4.8 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
E
E. Young · 2 reviews · Verified · Experienced 2026-07-27 ·
★★★★★
Great company with exceptional customer service and products at a very reasonable price.
Great company with exceptional customer service and products at a very reasonable price. I bought 2 sets of lenses (High-Index Progressive, Polarized +Transitions Lenses) for my Randolph Engineering Aviator Frames. These lens are without a doubt the best lens I have ever purchased in over 40 years of wearing glasses. I am actually overwhelmed at the quality, combination of the High-Index Progressive, Polarized+Transitions Lenses and clarity of my new lens. A very enjoyable and quick buying experience.
Excellent service. They provided a safe and secure shipping box for me to ship my frames, which is so convenient for an busy person such as myself, sometimes I don’t have time to find a box and packing to send an item of a particular size. They made it easy! Also easy was uploading my prescription was and choosing a color and shade gradient of lens. I received a super clever and funny but accurate and detailed update on my order. And, when I received the finished product which honestly didn’t take long at all, I was beaming! They really did a great job. I love when I find a company that clearly care about what they do and how their customers experience their service. I will absolutely choose LensFactory again!
My experience was straightforward from start to finish. I sent them my frames and they handled the rest. Turn around time was quicker than they said. Love the Progressive Transition XtraActive Polarized lenses.
My order took nearly a month to receive and when I did receive it, it was wrong. I had to send them back to get the lenses fixed. Then I got them back and the frame is bent. I had to take it to Lenscrafters to get them fixed. I should have just gone there in the first place.
4 stars - decent quality lenses overall, shipping was a bit slower than expected but the product itself held up well. Customer service responded within a day when I had a question about my order. Not perfect but I'd order again.
Mari watched over my account, and was great. The guys that put the lenses in the frame were also great. I have no problem forwarding people that need the same service to you.
I love and collect eyeglasses so Lensfactory has become an important resource for me. They have created the lenses for several reading glasses and sunglasses, all priced reasonably, and delivered on time. They are an incredible asset!
The prescription is correct, I got my tint and it beautiful blue. I was happy because I thought I had sent the glasses but I realized I didn’t and sent them anyway hoping that it’s wasn’t too late. I really appreciate I was able to get my new prescription in my old glasses.
