Buy Contact Lenses in Canada -- shipped from Canada at the best Canadian price. Buy discount contacts online in Canada that are the same as you get from your doctor, at a much lower price.
Contacts Express (contactsexpress.ca) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery times and high product quality, noting that packages arrive quickly and contact lenses are extremely comfortable to wear daily. People also appreciate the exceptionally helpful support team, mentioning quick responses and effective assistance whenever they need to sort out order questions or make exchanges. Some reviewers were not happy with unexpected delivery delays, pricing confusions, and occasional communication issues from automated customer support agents. Consumers noted that certain packages were left in unsecured areas or stuck during mail strikes, while a few individuals experienced unhelpful interactions or unreturned messages.
Auto-generated from all reviews of this business. For reference only.Francis helped me with this order and he found my mistake while I am doing an autoship!!! He is the best!!!!
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Good thing I paid for express shipping (2-4 days?) on my contacts as the order took one week, just to process and ship. If I’m lucky I’ll see them 10 days to two weeks from order. Without the express shipping, I’m guessing three weeks??? I’m also showing two different carriers with no actual tracking info. Not worth the discounted price as I’d rather have better service.
Thank you for sharing your feedback. We sincerely apologize for the delay and any inconvenience caused. We will immediately review the tracking details with our carriers and ensure everything is moving as expected. One of our team members will give you a call shortly to assist you further and provide an update. Your satisfaction is important to us, and we're committed to making this right.
I accidentally ordered the wrong contact lenses, and James was very helpful and quick to correct my mistake. Thank you so much for the great service!
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Customer service is so helpful. The return procedure was fast and efficient. Very satisfied and will be purchasing again.
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Chad was amazing. He helped me correct my order and was extremely pleasant and helpful.
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
France’s was patient, knowledgeable, helpful and kind.
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
The customer service rep was very efficient and helpful. I had my shipping address wrong and am in dire need of my new contacts so they cancelled the current order and reissued another order and gave me a store credit so that I can still receive it in time.
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Good service\Good prices Thanks James for your help!
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Ordered 2 boxes of contacts (different prescription in each eye) and there is a two year difference in the expiry dates of each box. I seldomly wear contacts, only during the summer for golf or beach days, and knew I wouldn’t use them all before the sooner expiry date. I contacted customer service and they said I could exchange them but they couldn’t guarantee the replacement box would have a later expiry date. These contacts were not cheap at $100 per box. Not impressed. I won’t be ordering from this company again.
Thank you for your feedback, and we sincerely apologize for the inconvenience. The packaging process is automatic, so we are unable to select specific expiration dates for individual boxes. However, we understand your concern and will reach back to explore an alternative solution for you. Your satisfaction is important to us, and we appreciate your patience as we work to address this issue.
I've never dealt with a company who has been so quick to reply and go above and beyond all my expectations !!! Thank you James
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Wow! Ordered my glasses Tuesday evening, recieved them THURSDAY AT NOON!! (I live in Southwestern Ontario) First time customer, so I had to input all my information, it isn't like this was a re-order. Also, lots of respect for them holding the order until it was confirmed the Credit Card I used was ACTUALLY mine! Will be purchasing glasses for my whole family through this company! OUTSTANDING!!!
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
We have been dealing with ContactsExpress.ca for over four years for glasses and contacts. We are extremely happy with the service, pricing and products. I spoke to Dennis again today and he was great. He knows his products and answers all my questions expertly. We have recommended you to many others over the past few years.
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Justin was great! My order went missing and he immediately sent out a new order. Excellent customer service!!!
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Justin was amazing. I made a mistake ordering my contacts, and he took care of it and is sending me replacements. Couldnt have asked for a more pleasant experience. Justin is a great customer service rep :D Hope to speak with him in the future
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Wow! Talk about a pleasant customer service experience, totally made my day! I had one pair of contacts left and my order came in 2 days. The individual that served me, Tony B, was courteous, uplifting, made me feel special, and totally diffused my situation. 100%
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Chris was super helpful and friendly to resolve a coupon code issue that could not be applied via an online order. Pricing and service was really great.
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
I had a problem with my sons prescription for contacts that was my fault and they immediately sent a return shipping label and expedited a new box of contacts with correct prescription!
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
I recently decided to give contacts express a try and was delighted with the fast delivery and they had even sent me a complimentary pair of glasses! Unfortunately, I hard ordered the wrong prescription so I wrote to their team and got a response the following morning ( I had sent a message around 8pm). Amanda responded quickly and was very kind in assisting me. We'll done Amanda and the contacts express team!
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Just wanted to say thank you for fixing the problem so quickly amazing company with amazing prices and great customer service i won't be shopping anywhere else for contacts thank you again
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
200 reviews matching
OptiContacts.com
Kits
Frames Direct
PerfectlensWorld
LensFactory
FYTOO
Kits
Direct Hearing