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Is Contacts Express legit?
Contacts Express (contactsexpress.ca) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery times and high product quality, noting that packages arrive quickly and contact lenses are extremely comfortable to wear daily. People also appreciate the exceptionally helpful support team, mentioning quick responses and effective assistance whenever they need to sort out order questions or make exchanges.
Some reviewers were not happy with unexpected delivery delays, pricing confusions, and occasional communication issues from automated customer support agents. Consumers noted that certain packages were left in unsecured areas or stuck during mail strikes, while a few individuals experienced unhelpful interactions or unreturned messages.
Auto-generated from all reviews of this business. For reference only.
The best experience I've had with any company! I made an error on an order and not only did they allow me to return the items but they fixed my order and shipped it without even asking. I thought I wasn't going to get much help but the customer service team were so nice!! Looking forward to shopping here more often for contacts and glasses :)
Reply from Contacts Express2024-09-24
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Speed it up.4 days to send it out is not "arriving in 2-4 business days".You lied about how long you take.I can deal but you call yourselves 'express'.Disappointing.
Reply from Contacts Express2024-09-20
Thank you for your feedback. We understand your concern about the shipping timeframe and apologize for any confusion or frustration. Typically, orders are processed within our stated timelines, but we are sorry if this caused any inconvenience. Unfortunately, without specific order details, we cannot look into this case individually, but rest assured we take your feedback seriously and are working to improve our processes.
Please feel free to reach out with your order number, and we'd be happy to assist you further. We appreciate your understanding and thank you for your patience.
I have had two reasons to contact their customer service (one my fault, the other a shipping issue). Both times their customer service was easy to get a hold of and very accommodating.
Reply from Contacts Express2024-09-24
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
I called because I wanted to make sure I submitted my daughter’s prescription accurately. Sure enough I had made a mistake, but Francis was super helpful and corrected my order. He was very friendly and made sure the prescription for her contacts were exact.
Reply from Contacts Express2024-09-17
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Tommy T was absolutely amazing helping me troubleshoot my order. Thank you so much for your help Tommy. Even though we interacted through chat, it didn’t feel like a distant customer service interaction. You were kind and personable!
Reply from Contacts Express2024-09-13
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
I found it very easy to get answers to my issue. Both by email & by phone. I was answered quickly & my issue solved immediately. I really appreciate this as it is my EYES & they are very important!!
Reply from Contacts Express2024-09-13
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
I mistakenly ordered the wrong contacts and then opened the boxes. Customer service replaced the order for free. Top shelf customer service..
Thanks very much from a happy customer.
Reply from Contacts Express2024-09-11
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
I made a mistake when filling out the prescription on my order. After a brief conversation with James we had the problem solved. I was actually very surprised at the outcome, and very satisfied. Thanks again for a good experience
Reply from Contacts Express2024-09-10
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Excellent customer service, Francis handled my situation quickly and professionally. I will be recommending Kits to all my friends and family. They are so great to deal with!
Reply from Contacts Express2024-09-10
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Delivery was way faster than expected, and the Items were all exactly what I ordered. Direct claim to the insurance company was super convenient. Overall great experience!
Reply from Contacts Express2024-09-05
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
I ordered 4 boxes of Acuvue Oasys 1-Day for Astigmatism 30 pack with HydraLuxe and got free shipping and their website said 3 to 4 business days it would take for me to get my ordered delivered to me, it’s now day 5 and I have not got my boxes of contacts, plus their customer service was unclear with how they were fixing the problem and not clear fully when they will express ship my order out… changed my order up and didn’t tell me also I told them I was very unsatisfied with there service and they could not give me any discounts to make me satisfied with the late shipment of my order. 2 stars only as they need to improve their poor customer service and fix customer service quality standards to satisfy customers. Contactsexpres.ca is slow in shipping now and their customer service agents service I think in helping customers with their orders could use improvement!
I hope they improve on their service as as an online store or there will be more unsatisfied customers!
Reply from Contacts Express2024-09-05
Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused. We value your feedback and are committed to making this right. We will be reaching out to you shortly to resolve the situation. Thank you for your patience, and we appreciate the opportunity to correct this for you.
Excellent customer service! I was sent a sampler pack of just a few contacts of the wrong prescription instead of my correct order. I threw these away and was therefore unable to demonstrate I did not receive the correct product, but Chad was very helpful in setting up a re-order despite this for no extra charge.
Reply from Contacts Express2024-09-10
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Wow! Amazing customer service! I messed up the address and had the contacts send to the wrong place ( daughter away at university) and they sent new contacts, no questions asked and without charging me . I am so appreciative and impressed .
Reply from Contacts Express2024-09-03
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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