Horrible experience
Horrible experience that I’m still dealing with. Ordered contacts through benefits. Made sure my address was fully correct. First pair got sent back due to “incomplete address” I followed up with customer service, and was told they’d ship a replacement set. The agent also confirmed my address. Next day got an email that they are back ordered. Then I get another email stating the second pair was being sent back due to incomplete address. I go on customer service chat again, and request a refund back to my benefits and I’d order elsewhere. 3 weeks later and my benefits are still waiting on Contacts Express to release the funds back to them. Contacts Express says they have and yet cannot provide documentation to back it up. Horrible company and horrible experience. Will Never use again and I will make sure not to recommend this company.