Subscription Nightmares!
With annual subscription about to expire I signed up to switch to a monthly plan with a start date 10 days away. Instead, the switch happened immediately and I lost the remaining days of my annual sub including the audiobook hours I’d paid for. No suggestion this would happen when I applied for the switch. Been through a torturous process with Customer Support to try and resolve . The responses I was getting were just idiotic, I honestly thought at times it was a chatbot it was that bad. Having been told there was nothing they could do I asked for the email of an executive so I could escalate. I chased them 3 times for this! I was then offered a £5.50 refund. A meaningless sum in the scheme of things but just shows if you don’t keep pushing these so and so’s they will just fob you off. All they had to was say sorry and fix it first time of asking. If I wasn’t such a big fan of the product I’d be off elsewhere.