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Ben

United States

1 Reviews
5 Reads
0 Useful

1 review

Original Grain

Poor warranty and no service dept

I was given a custom engraved whiskey barrel solar powered watch 2 years ago and it died after about 22 months in occasional/rotational service. My watch smith (Rolex/Seiko certified) says the movement died and needs replaced. I contacted OG and they offered a watch replacement for $140 shipped. They don't have a service dept. to repair the original watch and wouldn't replace it with the same model to use the custom engraved back plate. The watch is cool but poor customer service and no service ability puts this watch in a disposable category. Not good for a $400 purchase.

2026-09-01