Great RD, but insurance verification was a mess
I received an email that my out of pocket expenses would be $0 and i had unlimited visits. I then read some reviews and was concerned. Turns out, my insurance did require a co-pay and had a limit to number of visits. When I reach our to BS customer service, I was told they would check my insurance manually and get back to me. Their next action was to cancel all of my appointments and send a note that they canceled. When I reached out to get clarity I was told basically, "your insurance doesn't cover it, sorry." This feels like "bait and switch" to me. I was four appointments in when this was clarified and only because I raised it. At the same time, I LOVED my RD. Although the time was brief, it was impactful.