I'm out $70 AVOID THESE THEIVES
EDIT: the way they keep replying and being abusive shows why you should avoid these clowns. i'm just going to cut my losses here. don't order from them. get the same case on wish for $2. they are abusive. I ordered the Bare Armour Case for iPhone 12 Pro Max. I ordered the bundle with the camera protector and screen protector. At first I liked the case - it was thin but seemed to protect my phone. The screen protector arrived defective as it had gunk on the sticky side and had a crack. The camera protector wasn't very sticky and doesn't even seem to be made of tempered glass - just a big chunk of plastic. I reached out to them and they accused me of making it up. They said they sent a replacement screen protector and camera protector even though I don't want that because the items are not quality. A few days later I got my apple mag safe charger and it does NOT work with the case. The case is also peeling at the edges (after two weeks) and has cracks and scratches. They said I can pay for shipping to return the item for store credit but ONLY if I have original packaging. I do not want store credit. For $65 I really want a good case. Not a cheap piece of plastic that breaks instantly. I also expect better customer service at this price point. HORRIBLE! I shipped the item back to them and provided tracking. I still never got a refund. I went to my bank to dispute this and lost the dispute. Also they say they are US based but I got a $2 international service transaction. Customer Service Sucks. Products Suck. AVOID!!! Order Number: 91359BARE Update: still refusing to refund me months after my defective items were returned to their warehouse! To their response: Your products are trash. I mailed them back to you. You need to refund me. I returned the defective merchandise back to your warehouse. It was delivered. You need to refund me. You have not been extremely kind to me. You have stolen $70 from me and are gaslighting me into believing I am in the wrong. My bank sided with you in the dispute because you were able to "show them that the items were not damaged when they were sent out". A $60 phone case should NOT crack and peel within a week. $30 screen and camera bumps should NOT break upon application! You need to also treat your customers better. From the beginning you have been unreachable and accusing me of lying. Your warehouse where I shipped the items back to you is in Portland, OR. That is in the US. You should be more transparent when your customers are going to receive an international service charge. You don't care about your customers. You promised a refund if I returned the items. I returned ALL items and paid $8.50 for postage. That brings us to $70 that you owe me. Furthermore, you indicated that your "finance team" would get back to me and refund me after they confirmed I lost the bank dispute. You just acknowledged that I lost the dispute and was charged in full. So where is my refund? If I could report you to the BBB I would, but you're operating out of Singapore and have some very sketchy business practices INCLUDING RIPPING CUSTOMERS OFF BY SELLING THEM DEFECTIVE, LOW QUALITY MERCHANDISE AND REFUSING TO TAKE ACCOUNTABILITY. Your company is full of bullies and thieves! UPDATE: As of October 25th, 2021 (THREE MONTHS AFTER MY PURCHASE AND RETURN) the company has issued me a partial refund of $37.90. My original purchase was $69.90. They say that part of my order was deemed under "user damage". No, they were defective. I'm happy to at least get a partial refund. Update from USPS: The "Portland warehouse" they had me send my cases back to is a FAKE ADDRESS. Please, save yourself a headache and just get these cases off of wish for like $2.