Not only did my phone crack after 1…
Not only did my phone crack after 1 fall. The case does not fit at all my phones falls out of it and it’s like i have a regular phone on a large phones case.
About Bare Cases
Data updated- Website
- bare-cases.com
- Category
- Electronics & Technology
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 56 reviews
- Replies to negative
- 19% (40/210)
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About this business
We make cases for case-haters. Keep your smartphones safe from scratches while you enjoy its original design & ergonomics with our ultra thin Bare Naked cases.
Is Bare Cases legit?
Bare Cases (bare-cases.com) has a 3.0 out of 5 rating on OK.one, based on 435 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 47% rate it 4 stars or higher while 44% give 1 star; The business has replied to 19% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Consumers frequently complained about poor product quality, noting that the cases quickly deformed, scratched easily, and failed to adequately protect devices. Many buyers also experienced significant delivery delays and found customer support extremely unhelpful when attempting to resolve ongoing issues or secure refunds. Some reviewers were happy with the initial sleek design and thin feel of the phone cases. People also mentioned that the covers felt lightweight and comfortable in the hand when first unpacked. However, these initial positive impressions quickly faded as severe durability and quality issues emerged over time.
Auto-generated from all reviews of this business. For reference only.What people say
China, not SG company
They list themselves as a Singaporean company and bank on supporting a local business and heavy paid marketing to rake it in. All their items are made in and shipped from China, flimsy, and not worth the high price point. They didn't update any shipping info until I sent them a cancellation and chargeback notice. Only then, they got in contact with me to say my items were on their way. That took another week. Would not recommend. Lack of accountability, transparency and items are basically drop-shipped for a crazy price.
Terrible customer service
Ordered a case but realized I had to cancel, so I requested to cancel the order 10 hours after I placed the order. Customer service did not respond for 3 days after multiple reach outs on email and Instagram. Support person said they can help me with either changing the item or canceling, so I told them I would like to just cancel. The day afterwards I got a shipment order confirmation...why did they still ship my order out if they knew I was canceling???
I purchased my BARE phone protection…
I purchased my BARE phone protection about two months ago and paid almost AED 300 for the phone case, screen film, and camera protection. I chose BARE specifically because I was told that the protection could be changed/replaced for free for a lifetime, except for the side case. Unfortunately, my camera protection recently broke, so I went to the store expecting to have it replaced under the lifetime replacement promise. I was then told that I needed to pay another AED 100 because they had changed the type of camera lens/protection. This is very disappointing. If the product was sold to me with a lifetime free replacement promise, why should I have to pay again simply because the company changed the type of lens/product? I understand if there are terms and conditions or if certain damages are excluded, but these conditions should be clearly explained at the time of purchase. I paid almost AED 300 based on the understanding that I would have lifetime replacement, not that I would need to purchase another lifetime replacement plan whenever the product design changed. I hope BARE can clarify this policy and honor the lifetime replacement promise that was communicated to me when I made my purchase.
Case does not seal properly
Case does not seal properly, there’s dust and debris constantly scratching the finish. they claim no return after 7 days which is absurd.
Stretched phone case
The phone case was great at first but quickly stretched to the point it continually fell off the phone. I contacted them to ask how to get it back in shape but received no reply. I tried heat and dishwasher but it didn’t work. Have now thrown an expensive but useless phone case in the bin. All they are is landfill :(
Missed timelines on website
Missed timelines on website. I asked to cancel - refused to honor cancellation even though it had yet to ship and couldn't even confirm ship date. Damaged phone during delay - ordered another Company and got here in a couple days. Still shipped the case anyway and then disputing my CC dispute to force me to pay for a late, crappy product I didn't want. Stay FAR AWAY from this Company.
Worst online shopping experience in 1000+ orders — avoid this site
I've placed over 1,000 orders online across various retailers, and this is by far the worst return experience I've ever had. It took more than a month to get any real response about my return. I sent 8 emails and only received 2 replies. In between, I had to escalate and mention a chargeback with my bank just to get any movement at all. It really feels like they rely on people giving up out of exhaustion — staying silent for weeks seems to be part of the strategy, not just poor organization. The return process itself is unnecessarily difficult. They asked for photos of the product even though it was never opened. After a month of back and forth, their final answer was that I'd have to cover the return shipping myself (around $50/€45) AND pay a 10% "handling fee" on top of that. Even back in 2010, online return processes were simpler than this. If you're considering ordering from this site, think twice — customer service is a nightmare if anything goes wrong with your order.
Avoid
Avoid. Save your time and frustration.
IGNORING MY REFUND
IGNORING MY REFUND. Appalling customer service, phone case has been returned tracked. They asked for proof of tracked return, which I sent to them and they have ignored my numerous emails ever since. Absolutely disgusting. £35 for a pathetically poor phone case and then £18 to return and they have not send me a penny. DO NOT BUY FROM THIS COMPANY
Customer service incredibly slow
Order took 10 days to arrive. I was disappointed with the case, the quality was very poor for the price. I contacted customer service to make a return (which of course costs a fortune) each time I have contacted them it has taken customer service between 5-8 days to reply. I returned the case which arrived with them on 8th June and I still have not had a refund or confirmation of one. Would not purchase from here ever again
The order stated 3 to 5 days deliver
The order stated 3 to 5 days deliver. I contacted the company as I did not receive a confirmation now they are stating 5 to 7 weeks. Do not make the same mistake I did
The cover expands within a month
The cover expands within a month, rendering it almost unusable / flimsy. I have reached out to their customer service to which they gave me a replacement and it still recurred. They have since ghosted my reply.
A great case if you're looking for a…
A great case if you're looking for a thin case that doesn't protect the phone from anything other than scratches in your pocket. A pretty bad case for any real life protection. My phone slid off my lap onto wood flooring, while I was sitting, and it cracked their screen protector. Then I realized the case has no lip over the screen. When you put the phone face down it's almost as if the screen is directly touching the surface and not the lip of the case that protects the phone. There's the reason why the company doesn't offer any satisfaction guarantee because everyone is probably disappointed in the case after their first minor fall.
Impossible to return an item
Impossible to return anything or get a refund. Wanted to return a case. To return a case you need to email them and of course, they never replied. Followed up, crickets. Don’t fall for their “Refund policy” - you won’t get your money back.
The product is awful
The product is awful, cheapest plastic To get a refund they asked you for specific photos When you send them, they ask for more And so on
$40 for a cheap plastic case that prob…
$40 for a cheap plastic case that prob costs like 50 cents to make, ridicioulus price. Should be sold for $10 maximum. 5 months of use and it’s so teared up
Feels good in the hand but poor quality
The case feels great in the hand, is very thin and I love the frosted Design. I had the case for just over a week, I did drop the case while sitting on an armchair, it fell about 50 cm on to the ground and the case cracked in two places. I've NEVER had a case crack before from dropping my phone. Very disappointed as this is the most expensive case i've ever purchased. I've purchased similar cases from Ali Express for $4 which is very similar quality and they have never cracked. If I had spent $4 on the case I wouldn't be disappointed, but at almost $70 for a case, I expected it to last longer than a week.
Delayed Delivery - Shipping details - No Reply on Mails
I placed an order from Bare case on 16 April they guaranteed for Free Express Shipping (4 - 7 Working Days Transit). This order is for my boss and I cannot expect a delay for this. I have tried to reach them in all ways. Am really worried now. Dear Bare Case team. Please please reply on my mail. I got the tracking no. today and it is mentioned that 'tracking link will be sent once your package arrives in your country, which takes between 3 to 5 working days from the date of this email.' If this was the case then why do you'll say that there will be express shipping and and order will be delivered within 4 to 7 days..? I cannot wait more as my boss is following up for this. Please deliver this product on urgent basis.
Scammers
Ordered from Bare cases for a new iPhone Air. The delivery was late and I couldn’t track the shipment due to a bad tracking number. After the delivery window passed I bought another case to protect my phone and asked to cancel my shipment. They denied my request, gave an excuse for being late and sent it out that day! When it arrived I tried to return it but they keep asking for pictures of the case, which I have sent 4 emails to them with multiple pictures. Now they claim there was a clear film on the back of the case that was never there. I issued a claim with my bank for my money back but when my bank reached out, BareCases told them I never tried to return the case. This process has gone on since February 3rd. It shouldn’t take over 3 months to return a product that was never used. They are scamming customers! Stay way!
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