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S Ryan

United Kingdom

1 Reviews
6 Reads
1 Useful

1 review

mail.com

Mail.Com Email Blocked AGAIN; No Response from Mail.com "Customer Service"

I created a basic free Mail.com email account in Oct 2025. I sent a few innocuous emails. Only 1 day later they blocked my account and asked me to verify my details. It was inconvenient, however, it was resolved with 48 hours. July 2026 they block my account again. Asked me to reply to a identity verification email that also states they respond within 24 hours. I use the account sporadically and again I only send some innocuous emails so there is nothing to flag. It's been 6 days or 144 hours - and No response from mail.com Customer Service. I've sent 5 follow up emails including today - Zero responses. It seems they are Mail.com Customer Service in name only. I had emails addresses and dates I needed from my calendar. But I now face the fact this is now lost. I'll be setting up a new email. (I did consider upgrading to a premium account, however it seems reading reviews here and elsewhere they block those accounts frequently too). I have 3 personal emails and have never been blocked by the other 2 in decades I have had them, this is really poor.

2026-07-25Helpful 1