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Emily B.

United States

1 Reviews
6 Reads
2 Useful

1 review

Petkey

Website is designed to confuse and defraud

The website is designed to make you think you are registering your pet's microchip but then diverts you into buying unrelated products. I thought I was paying to register the chip (which you shouldn't have to do if you have already purchased it) and receiving a tag in addition to the registration. In fact, I was only purchasing the tag. I emailed to cancel the purchase within 5 minutes, but my card was charged immediately and when I called the next day they told me it had already been processed. When I told them I would file a complaint with the FTC they refunded the money. I have received texts and emails asking me to come back to the website and register the chip. Edit with reply: I think you know exactly what you are doing: misleading people to purchase things. I am sorry that this business model works. I appreciate the refund and wish your employees well.

2023-10-25Helpful 2