Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Written by the business, not verified by us.Petkey (petkey.org) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 75% of negative reviews; 30 of them were added in the last 12 months. Last updated 2026-08-31.
Iris was great to talk with and explained things and listened to my story about getting Austin a 10 mos old German Sheperd from Barb's Dog Resue here in Rocky Point Mexico. He is my 4th German Sheperd rescue and they are the best family members ever. Barb's has over 350 dogs at anytime, so if you are looking for a new furry family member, check them out, only across the Mexcio border from AZ.
Iris was patient and great to work with. I had a unique situation... my adopted dog was an abuse case and taken to rescue by the cops. The former owner was unwilling to cooperate with a transfer. By working with Iris and sending in all my adoption paperwork from the rescue, we were able prove I am now the legal owner and get the chip transferred to me. And my dog is now safe and happy!
My experience with customer support at Petkey was excellent. Due to my error I did not receive my pet tag etc. Petkey happily shipped another. The representative couldn’t have been kinder.
Joseph was very polite and professional. He has a lot of knowledge that came through. He gave me peace of mind that he and I are going to work through a transition of ownership process successfully. Turned out we have a lot in common!
Hi Margaret, thank you so much for taking the time to share this- it really made our day! We'll be sure to pass your kind words on to Joseph. We're so glad he could give you peace of mind about the ownership transition, and we look forward to working with you both through the process. Welcome to the Petkey family! The Petkey Team
Joseph has called me numerous times to threaten that if I don't pay the fee to register my dogs with Petkey they will be lost and have no way to return to me. I have registered my dogs for FREE with Free Pet Microchip Registry and linked the Petkey microchip. Save your money!!
Hi Lisa, thank you for sharing your experience. We do reach out to pet owners in our system to make sure they know their registration options - we'd never want a pet to go without the best chance of coming home if they're ever lost. We're sorry the call felt unwelcome, and we completely respect your choice. We would gently note that free registration and a fully supported service aren't quite the same thing. Petkey members get a 24/7 US-based lost pet hotline, dedicated recovery support, and a team actively working to reunite lost pets with their families - services free registries simply can't provide. We wish you and your pet all the best. The Petkey Team
I had a terrible time with the tags either breaking or becoming unreadable. I tried to get them to replace the tag for free since I had already paid for 2 that were defective. They offered me 10% off a 3rd tag which was unacceptably. I asked to speak to a supervisor. While waiting on the phone for a supervisor the agent on the phone heard me talking to my chocolate colored Maltipoo. I called the dog “ my Little chocolate girl “. When the supervisor came on the phone she was rude to me because she was told I called the agent a little chocolate girl. Told me they didn’t put up with that abuse. They refunded my money and told me I could. Not do business with them. THIS WAS CRAZY . There was no explaining to them the truth.
I had the pleasure of dealing with Rachel Korta one of the amazing representative's at PetKey. Rachel was very informative, knowledgeable, professional, patient and caring. Rachel was instrumental when transferring ownership of Ruby's tag to me. We had to wait 14 days for the transfer process to become official and Rachel kept me informed throughout the whole process. We are relieved that everything was taken care of in a satisfactory manner and are at peace that Ruby is finally registered to us and is safe. Thank you again Rachel you're an awesome representative with PetKey and I will definitely ask to speak with you again in the near future. Have a blessed day. Dulce Garcia Ruby's Mommy
I had an outstanding experience with Farid at Petkey. His level of customer service was truly phenomenal from start to finish. He was incredibly responsive, compassionate, and genuinely invested in helping me through the situation. Farid went above and beyond to make sure everything was handled quickly and efficiently, while also taking the time to explain the process and provide reassurance. In a stressful situation, that kind of professionalism and care makes all the difference—and he absolutely delivered. It’s rare to come across someone who combines expertise with such a high level of empathy and dedication. I’m extremely grateful for his help and would highly recommend Petkey to anyone who needs reliable, top-tier support.
Hi Kiki, Thank you for taking the time to share this. We’re so pleased to hear Farid was able to support you during a stressful situation. Providing clear, compassionate and responsive support when it matters most is exactly what our team strives for, and we’ll make sure your kind words are shared with him directly. We truly appreciate your recommendation and thank you for trusting Petkey. Kind Regards, Petkey
Iris really helped me understand all the packages and took her time with my family. Thank you.
Hi Ashley, We really appreciate you sharing this. Taking the time to walk through everything properly, matters. Pet identification through microchip registration is permanent and means they're protected for life, and we’re glad Iris did that for you. We’ll make sure she sees this. Kind Regards, Petkey
Great customer service! I spoke with Iris who was so polite and kind - very helpful. I had tons of questions and she was patient with me and seemed genuinely happy to help! I really appreciate good service and good people!
Hi Twyla, Thank you for taking the time to share this. We’re really glad to hear you had such a positive experience with Iris. Taking the time to answer questions properly, and making sure pet owners feel confident about their registration, is exactly what our team is here to do. We’ll be sure to pass your kind words on to her. We appreciate your support. Kind Regards, Petkey
Farid was excellent with his service. I had a missing pet and he not only registered the microchip for me, he also issued a pet alert and my pet was back within a few hours. I am so thankful for Farid, he truly made my day.
Hi Hassan, That’s exactly the outcome we’re here for. When a pet goes missing, speed matters, getting the microchip properly registered and alerts out quickly can make all the difference. We’re really glad Farid was able to step in, take action, and help get your pet home safely. We’ll make sure your feedback gets back to him. Thank you for sharing your experience. Kind Regards, Petkey
This company is a scam!! Looks like y'all are just copying Pet link but not providing the microchip service at the vet. I was directed to your site when I was trying to register my Pet link tag and your site deceptively has the word REQUIRED on your lifetime registration. I bought the $49.98 membership but then realized you were not connected to Pet Link directly when my other Pet Link chipped pet did not show. I immediately requested a cancellation and refund and am being denied. This is fraud, and deceptive business practices. Issue me a refund now!
Hi Christine, We’re sorry to hear about your experience, but we do want to clarify a few important points. Petkey is a legitimate, independent pet recovery service that has been operating for over 20 years and is used by pet owners and veterinary professionals across North America. We are not affiliated with Petlink, and our website and registration process clearly identify Petkey as the service being purchased. We understand that you intended to register with a different provider, and while we cannot control which ads users choose to click on, we do encourage all customers to review the details of a service before completing a purchase—particularly when multiple companies in the same space have similar names. That said, as a gesture of goodwill, we have issued you a full refund. We take feedback seriously and are always working to improve clarity for our customers, but we respectfully disagree with the characterization of our company as a “scam.” We wish you and your pet all the best. Kid Regards, Petkey
We had a great experience working with this pet microchip company. Blair took the time to understand our shelter’s needs and provided us with a simple, affordable solution for registering all of our pets. The process was straightforward and easy to implement, which made a huge difference for our team. It’s clear they care about supporting shelters and making pet registration accessible. Highly recommend!
Thank you for taking the time to share this, we really appreciate it. Blair and the team put a lot of focus on making things simple and practical for shelters, because the reality is if registration isn’t easy to implement, it just doesn’t get done consistently. And when it doesn’t get done, pets slip through the cracks. That’s exactly what we’re trying to fix, making sure every pet leaves properly registered, with real contact details linked, so if they’re ever found, there’s a clear path back home. We’re glad the process worked well for your team, and we’re always here if you need anything as you continue registering pets. Kind Regards, Petkey
Algorithm bounced chip registry from another. Refused refund or to reverse charges. THIS IS A VERY DISREPUTABLE BUSINESS!! As a breeder for over 50 years I will NEVER allow my dogs to be affiliated with this company!
Hi Melissa, We’re sorry to hear you’re unhappy, and we appreciate you taking the time to share your experience. Petkey, like other microchip registries, advertises through Google. In this case, a registration was completed on our website after selecting one of those ads. While we understand this may not have been your intention, we’re unable to redirect or transfer registrations from other companies, as each registry operates independently. As the service is digital and processed instantly once submitted, it is considered fulfilled at the point of completion, which means it is non-refundable under our terms. That said, we’re always happy to review individual cases, so please feel free to contact our support team if you’d like us to take another look. Your pet’s microchip is now securely registered in our nationwide database, making their details accessible to vets, shelters, and pet professionals, and helping ensure they can be identified and returned to you. Kind regards, Petkey
Sarid was incredible - he really saved my life! I loved working with him. Highly recommended 10/10 - so helpful.
Hi Nicole, Thank you for sharing this, what a great experience to hear about. We’re so pleased Farid was able to step in and make such a meaningful difference when you needed it most. Support like that is exactly what we aim to provide, and it’s great to know he delivered. We’ll be sure to pass your kind words on to him, he’ll really appreciate it. Kind Regards, Petkey
I bought a pet tag stainless steel for $17.99. It only lasted six months and the engraving wore off of the tag. I spoke to a representative Railana, she told me it’s probably because my dog is so active and rubs the tag against objects that scratch or remove the engraving. My dog is 12 and never plays or does anything but go out in our yard do her business and come back in. I tried to ask for a new tag and was told no at first, then I said well I think it should last more than six months and I would like my money back. She put me on hold and came back and said will make you a new one and give you five dollars off. I found that unacceptable. I will buy a tag elsewhere. I had signed up on their website many years ago and I tried to get on it and it said my password was incorrect. It took five tries to correct the password. Thanks to Kathy Milligan she took me through how to sign up and retrieve my password. She is a wonderful representative of your company and took a lot of time with me as I am not tech savvy and I’m 80 years old. It is too bad you cannot clone her because she is definitely knowledgeable, caring, and even wants to get to know you which she did. I am so pleased with her helping me and I felt like I was talking to a friend when we were finished with my problem.
Hi Iris, Thank you for taking the time to share your experience with us. We’re sorry to hear that the engraving on your tag faded sooner than you expected. We understand why that would be frustrating. When you contacted our team, a discounted replacement tag was offered as a goodwill solution. When you contacted our team, a discounted replacement tag was offered as a goodwill solution. We’re sorry this did not meet your expectations. We do truly appreciate you recognizing Kathy. We’re very glad she was able to help you regain access to your account and guide you through the process. We’ll be sure to pass your kind comments along to her. Kind regards, Petkey
This company has been terrible to deal with. I bought access to register my dog's microchip with them for $25 and changed my mind the same days since I found several reputable compaies that do it for free. I requested a refund that same day and they REFUSED--at first claiming they could not delete my pet's info (a complete lie) then when they did delete it, claiming that the refund was agaisnt their policy. Shitty customer service and just plain GREEDY. I strongly recommend using one of the alternative and reputable FREE services to register/activate your pet's microchip such as findpet.com or any other microchip registries participating in AAHA by looking up the list on the American Animal Hospital Association (AAHA) website.
Hi Kristen, We appreciate you taking the time to share your perspective. We understand that when you see “free” registry options online, paying for registration can raise questions. The key difference is that Petkey is not simply a database that stores contact information. When you register with us, your microchip is activated in the national lookup system and connected to our active recovery services. That includes 24/7 live U.S.-based phone support (which you were able to reach), proactive lost pet alerts sent to shelters and veterinary offices, recovery outreach assistance, and ongoing system maintenance and security. Providing live support and active recovery services requires real staffing and infrastructure, which is why Petkey operates as a paid service rather than a basic data registry. Some registries provide free data storage only. Pet owners should absolutely choose the option that best fits their expectations. Our focus is providing hands-on support designed to help reunite pets and families as quickly as possible. Kind Regards, Petkey
My experience with peykey has not been good and the refuse any type of refund. My experience also occurred right after my sister's death. I found them not easy to work with at all. I DO NOT RECOMMEND THEM.
Hi Wintersune rains, We are truly sorry about your sister’s passing. We can only imagine how difficult this time must be, and we’re sorry to hear that your experience with us left you feeling disappointed. That is never what we want for any pet keeper. Your pet is successfully registered in our secure recovery database. This means the microchip number is now securely linked to your contact information, so if your pet is ever lost and scanned, your details will appear and you can be contacted for reunification. Our service also provides 24/7 access to a U.S.-based call center, including Spanish-speaking support. We take feedback about service seriously and have shared your comments internally so we can review the interaction and continue improving how we support pet keepers. We appreciate you taking the time to share your experience. Kind regards, Petkey
I had to re-register, and a photo and they did a great job!
Thank you for taking the time to share this! We’re glad the process was straightforward and that everything, including your pet’s photo, was handled smoothly. Keeping details accurate and up to date is one of the most important steps in making sure a microchip can actually do its job if it’s ever needed. Kind Regards, Petkey
I just registered my pet with the customer service rep Railana’s help. Railana was kind, helpful and efficient making the process so easy. Thank you for your help, Railana.
Thanks for taking the time to share this — great to hear Railana made everything easy. We’ll be sure she sees your message. Kind Regards, Petkey 🐾
200 reviews matching
Meowant
Cuddle Clones
Honest Paws
Smalls
West & Willow
FurLife™
American Service Pets
Cattasaurus