Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Written by the business, not verified by us.Petkey (petkey.org) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 75% of negative reviews; 30 of them were added in the last 12 months. Last updated 2026-08-31.
Emma helped me register my pet while we were in the US for the summer. Petkey were great!
Thanks for the review, we're glad we could get everything set up for you while you were in the US. 🐾 Kind Regards, Petkey
Thank you Curtis for your help and patience. He made it a very pleasant experience in getting our pup pup registered. Thank you again.
Thanks for sharing this, it's great to hear Curtis made the process easy for you. We’ll make sure he sees your message. Kind Regards, Petkey
When my dog Penny went missing, I reached out to Petkey.org for help. The process was straightforward, and they moved quickly to get her alert posted. I spoke with Coralee, who was genuinely helpful throughout the situation. She answered my questions clearly, kept things calm, and made sure I understood what steps to take next. Her support made a stressful moment a little easier to manage. Penny is back home now, and I appreciate the role Petkey played in getting the word out. Overall, a solid experience and a service I’m glad was available when I needed it.
Thank you for sharing this, we’re so glad Penny made it home safely. Coralee will appreciate hearing your feedback, and we’re always here if you need support again. 🐾 Kind Regards, Petkey
No Customer Service, you call, sit on hold for 15 minutes, ask for a call back and don’t get one. THEN you purchase a tag, write in the notes you want a small one and get 3 tags bigger than your dogs head. After that you will be allowed to spend an ADDITIONAL $75 to replace the tags with the corrects ones. OMG
Hi Jennifer, We’re sorry this experience was frustrating. Our ID tags are custom-made based on the size selected at checkout. Sizing is determined by the option chosen during purchase, which is why the tags were produced as ordered and can’t be exchanged once made. We understand how disappointing that can feel, especially when you were trying to get help quickly. Our support team did attempt to reach you to talk through options, and we’re still happy to do so. If you’d like, please contact our support team directly so we can review everything together and see how we can help. Kind Regards, Petkey
Cora did an awesome job guiding me through the process of getting the microchips for my 3 cats registered. She was patient, thoughtful, personable and very professional. A great customer service experience overall -- and it could not have been easier. Cora should be recognized for her great work and that is why I am acknowledging her in this post. BRAVO Cora :)
Thank you for the feedback — we’ll make sure Cora gets the recognition she deserves. 🐾 Kind Regards, Petkey
Curtis was very kind and professional. It's people like him that make a business successful.
Thanks for sharing this amazing feedback. We’ll be sure to pass it on to Curtis. 🐾 Kind Regards, Petkey
After talking with representative Amirah L. I was very happy and satisfied with her knowledge and understanding of what my issues were. She immediately helped me with my misunderstanding and answered my questions and helped me finish my registration for my dog. She was one of the best representatives I’ve dealt with on the phone and her service was very appreciated by me.
Thank you for the detailed feedback, it's great to hear Amirah got everything sorted and made the process clear. We’ll make sure she sees this. 🐾 Kind Regards, Petkey
I got my Husky back after 22 long months of wondering and waiting.
That’s an incredible reunion, Richard and thank you for sharing it. We’d genuinely love to hear the full story. Feel free to email me directly at [email protected] 🐾 Kind Regards, Petkey
Beware of this company. My daughter received an email from them stating your pets microchip registration is pending and to log in to get a discount on lifetime registration. Our pet has been registered to ME his entire life. He was microchipped 7 yrs ago by his vet and it was registered for life with a different company. Its always been my name at vet, my email, and his dog license has always been in my name alone. I googled this and found they search databases for micro chip numbers. No clue how they got my daughters name or email out of it. Imagine if I wasnt a responsible pet owner and keep all receipts. The company I use is looking into this. Don't be fooled into paying twice when you already have your chip registered. When I tried to call the recording says to leave a message with the microchip number. Not even 24 hr agents like the company I use who picked up right away
Hello Magic Rainbow, Thank you for sharing your concerns. We completely understand how frustrating it must feel to receive an unexpected email when you’ve always kept your pet’s records up to date, and you’ve clearly been very diligent about making sure your pet is protected. The only way your daughter would have received an email from us is if her address was entered into our system at some point, this can sometimes happen if a registration was started online but never completed. In those cases, our system may send a reminder about finishing the process. To clarify, we do not search external databases or use microchip numbers to find or contact pet owners. Any messages we send come only from information already provided directly to us. If you’re able to share the email address where the message was received, we’d be happy to investigate further and confirm exactly why it was sent. Please rest assured that your pet’s existing registration remains valid and secure. Kind Regards, Petkey
Amazing customer service! Very thorough and competent work! We loved dealing with someone who cared about what they do and provided amazing help!
Christopher Watson was great. He answered all my questions and explained everything in detail. My pup, Trapper is now protected.
I was in panic mode as my pets former microchip company shut down unexpectedly. Curtis replied immediately to my emails and eased my mind and made the whole experience a breeze compared to the former company. TYSM!!!
Scam! Scam! Your pet is NOT safe from theft with these people!!! Look at how other people are saying their pets are being stolen because as long as you have the chip ID and can get into someone account, you just change the info right on the web page !!! No questions asked ! If you want to change email you do have to call but you just need the info off the web page to change it!!! NOT SAFE!!!!! P
Hello Sam, After a careful review, it appears that you have never registered a pet with us. Are you sure you're not referring to a different microchip database? We take the security of your pet's information very seriously and want to reassure you that unauthorized access is not possible with just a microchip ID. To access or make any changes to an account, you must have the correct login credentials. A microchip ID alone is not enough to gain entry. The Petkey system is designed with multiple security layers to protect your data and ensure that only you, as the rightful keeper, can manage your pet’s information. Any transfer of keepership requires additional verification and is always reviewed by our U.S.-based support team, who are available 7 days a week to confirm all requests. If you have any reason to believe your account has been compromised, please contact us immediately at 734-600-3463. We will promptly investigate, secure your account, and ensure your pet’s registration remains accurate. Kind Regards, Petkey
If I could select negative stars I would. About five years ago, my dog was stolen by an abusive ex-boyfriend. She was licensed in my name with the state, her microchip was registered to me through multiple companies, and I was solely responsible for her care. Despite this, PetKey (petkey.com) allowed her microchip to be re-registered under his name without verifying its existing registration. They did not check against other databases, such as AAHA, to confirm prior ownership—a simple process that could have prevented this. Their lack of verification enabled someone with no right to take over her registration, which is deeply troubling. PetKey’s handling of this issue reflects a serious lapse in empathy, professionalism, and diligence. Their response to my inquiry stated: "Microchip registries are not obligated to verify if a microchip is registered with another database before independently recording the details... We will not be continuing further correspondence regarding this matter." – Customer Support Representative, PetKey LLC This approach creates opportunities for pet theft, and I've spoken with several others who’ve experienced similar issues with PetKey within the past 3 years. While I understand their legal limitations, PetKey's unwillingness to explain their process—or outline steps to prevent future incidents—is unacceptable. PetKey is now hard-pressing to get this review removed even though there is nothing defamatory about it.
Hi Laura, We're truly sorry to hear about the incredibly distressing situation you've experienced. We can only begin to understand how challenging this time must be for you. Petkey's Role in Pet Recovery We want to clarify Petkey's role as a pet recovery service and microchip registry. Our primary goal is to facilitate the safe return of pets to their current guardians. We serve as a database where individuals can register microchip numbers, enabling them to be contacted if their pet goes missing and is is found. It's important to understand that we don't determine or enforce legal ownership, nor are we involved in custody disputes. If there's anything further we can assist you with within our registry, please don't hesitate to reach out to our support team. We wish you all the best for a swift and positive resolution to this challenging situation. Kind Regards, Petkey
I registered my dog a year ago and was just charged an additional $20, without warning. I had to email to request my card information be removed to not be charged MORE and am now out $40, when eveey other registry cost less thay $20. Customer service is awful.
Hi Brittany, Could you please send us either the email address linked to your account or your membership/account number? Once we have that, we’ll investigate for you. From what you’ve mentioned it sounds like you signed up for our annual membership plan which renews automatically. You would have agreed to these terms upon sign up. If this is the case, you can cancel any future renewals direct from your account. I hope this helps. If you require any more assistance, please do get in touch. Kind Regards, Petkey
The adviser who helped me post the “lost pet” notice was empathetic and stepped me through the process. He even found a photo of a dog like mine, since we had just adopted him and lacked one.
If I could give 10 stars I would! I reached out to Petkey on behalf of my sister, who is not tech-aligned and didn't feel comfortable using the website. She was on the phone line with me. She adopted a dog from a dear friend who had passed and wanted to transfer the owner information on the chip. We went on the site because my sister is going on vacation in a few days and wanted to ensure that if something happened, her dog would be tied to her contact information. Coralee was the representative who assisted us and she was nothing less than AMAZING. She listened and fully assessed the situation, always with my sister's dog's best interests in mind. She won my sister and I over very quickly. As the previous, deceased owner had already registered with Petkey, Coralee diligently validated that my sister was the new owner. She did so with great empathy, with which we were VERY impressed. We were not expecting anyone to answer, let alone a one and done resolution. Coralee helped my sister to quickly transition the ownership to her, so she could have piece of mind on vacation. I am going to spread the word about Petkey to all of my friends and my husband I will DEFINITELY be using Petkey for our future pets. Keep up the great work, Petkey!
Haylee has awesome customer service skills. She was kind,pleasant and helped me out with the registration of my new kitten and a second pet There was not a long wait time for service. I highly recommend this company. Thank you Haylee for making my day easier.
I was absolutely destroyed when I realized my boy was missing, I called just to check if his microchip was active, and I ended up getting amazing advice and support from Halee!! She is seriously amazing, and I wanted to let her know I found Rocky!! Thank you so much, and please know that Halee’s advice was crucial in finding him. She’s awesome.
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