Cuddle Clones

Hi, Thank you so much for taking the time to share your experience and for your thoughtful review. We're truly honored that you trusted us to create a keepsake of your beloved cat, and we're so glad to hear that you felt cared for throughout the process. Your kind words about our team and our commitment to making things right mean a great deal to us. We sincerely appreciate your support and are grateful that you would choose Cuddle Clones again in the future. Thank you for giving us the opportunity to create something so meaningful for you. Warmly, Cuddle Clones Team

Hi, We are truly sorry to hear how disappointed you were with your Cuddle Clone, and we sincerely apologize both for the issues with your plush and for the delay in getting back to you. We completely understand how upsetting this experience has been, especially after the care you took in providing photos and placing your trust in us. After reviewing our records, we can see that your case has since been responded to and that our team has been working with you directly to address your concerns. We're glad we were able to connect with you and help work toward a resolution. Your feedback is incredibly important to us, and we appreciate the opportunity to make things right. Thank you for giving us the chance to assist you, and we hope the resolution provided reflects our commitment to your satisfaction. Kind regards, The Cuddle Clones Team

Thank you so much for taking the time to share such a thoughtful and balanced review. We're truly honored that your Cuddle Clone brings you comfort and serves as a special reminder of your beautiful Nova. It means so much to us to know that our team was able to provide you with a positive experience throughout the process, and we'll be sure to share your kind words with our customer service team. We also sincerely appreciate your honest feedback regarding Nova's eyebrows, tail color, and the small white patch. We understand that it's often those unique little details that make each pet so special, and your comments help us continue improving our craftsmanship. It means a great deal to hear that you can still see Nova's likeness in her clone and that features like her distinctive spot patches and white neck were captured well. Thank you for recognizing the care and effort our artists put into creating each keepsake. Thank you again for your recommendation and for trusting us with such an important tribute to Nova. We hope her Cuddle Clone continues to bring you comfort and happy memories for many years to come. ❤️

Hi Lisa, We appreciate this kind feedback! Thank you!

First, I want to sincerely apologize for the experience you've had. I understand that this order was much more than a product purchase—it was a memorial for a beloved pet, and I'm truly sorry that the process did not feel as smooth or reassuring as you expected. After reviewing your case, I believe there has been a misunderstanding regarding the preview and approval process. When you received the initial sneak preview and provided feedback, our team took your concerns very seriously. Because there were significant changes requested, rather than making minor adjustments, our artists decided to remake the clone from scratch in an effort to achieve a much better likeness to your pet. The purpose of our sneak preview program is to ensure our customers are heard, and when feedback indicates that a clone needs substantial improvements, we have no issue remaking it entirely. Unfortunately, this does extend the production timeline, which is what occurred in your case. I also want to clarify that your order was not approved without your consent. The clone was being remade based on your feedback and was not finalized under the original preview approval. However, as requested, your order has now been canceled. I have reviewed your account and can confirm that a full refund has been issued. We sincerely regret that this experience did not meet your expectations. While we understand that doesn't undo the frustration you experienced, I do want you to know that we take customer feedback very seriously and work hard to ensure each clone matches the pet as closely as possible. When a customer is unhappy with a preview, we are always willing to continue working on it, including remaking the clone entirely when necessary. Again, I am very sorry for the disappointment and frustration this process caused.

Thank you for sharing your honest feedback. We are truly sorry to hear that your Cuddle Clone did not bring the comfort you were hoping for during such a painful time. We understand how emotional and meaningful these orders are, especially when they are created in memory of a beloved pet. It’s very upsetting to hear that the final result did not reflect the features, expression, or likeness you were expecting, and that the feel of the plush was not what you had hoped for. We sincerely appreciate you taking the time to share your experience. Feedback like this is important to us and helps us better understand where we need to improve, especially in setting expectations and continuing to refine the customer experience.

We’re truly sorry to hear that your experience with Bailey’s plush clone added disappointment during such a difficult time. We understand how meaningful these memorial pieces are, and we never want a customer to feel that we fell short in honoring their pet’s memory. After reviewing your order, we can confirm that your plush itself was fully refunded in accordance with our policy. We also made an exception by allowing you to keep the item so you would not have to go through the stress, costs, and inconvenience of an international return process. We understand that our team also offered options such as alterations and a partial refund before processing the full refund. Those options are intended to provide customers with alternatives many find helpful, but we completely respect that they were not the right solution for you in this case. While international shipping charges are non-refundable under our policy once the order has been shipped, we truly regret that the final product did not meet your expectations. We appreciate your honest feedback and will continue using experiences like yours to improve both our craftsmanship and customer experience moving forward.

Thank you for your honest feedback. We’re very sorry to hear the product did not meet your expectations in both quality and materials, and we also understand how frustrating the repeated emails have been. We appreciate you taking the time to share your experience, as feedback like this helps highlight where we need to improve — not only in our products, but also in how we communicate with customers.

We truly appreciate you taking the time to share your honest feedback, and we’re very sorry to hear that the final product did not meet your expectations. We understand how disappointing it is when something so meaningful does not capture the resemblance you were hoping for. While we’re glad our customer service team was able to assist quickly and process your refund promptly, we also recognize your concerns regarding the production outcome and alteration process. Feedback like yours is important and is shared internally as we continue working to improve both our craftsmanship and overall customer experience. Thank you again for giving us the opportunity and for acknowledging the support you received from our team.

Hi Seth, Thank you for taking the time to share your experience—we understand how frustrating this situation must feel. We want to clarify that our rush service applies specifically to the production timeline. This means your order is prioritized to be completed within the selected timeframe, but it does not include expedited shipping or guarantee a delivery date. Because our plush clones are shipped from our overseas production facility, there is a portion of transit where tracking may not update. USPS tracking typically begins once the package arrives in the United States and is scanned into their system. During this time, your order is still in transit internationally, even if updates are not yet visible. We understand how the timing and tracking visibility can create confusion, especially after selecting a rush option. Your feedback is important, and we will continue working to make this distinction clearer so expectations are better aligned moving forward.

Thank you so much for sharing this with us 🐾 Reading your words truly means the world to our entire team. We know how deep that loss runs, and it’s incredibly special to hear that Dotty’s clone was able to bring you a moment of comfort and a smile again. That’s exactly why we do what we do. We’ll be sure to pass your kind message along to everyone involved in creating her—our artists put so much care into every detail, and knowing she felt like Dotty’s double makes it all the more meaningful. Thank you for trusting us with something so important 🐶

Hi Kadie Thank you so much for your kind words 🐾 It truly means the world to us to be part of honoring your childhood dog’s memory. We’re so glad the process felt easy and that the final piece met your expectations—that’s always our goal. We understand how meaningful (and emotional) these keepsakes are, and we’re grateful you trusted us with something so special. Thank you again for sharing your experience 🤍

Thank you so much for sharing this — it truly means the world to us 🐾 We know how special that bond is, and hearing that your clone brought your best friend back to you in such a meaningful way is exactly why we do what we do. Our artists put so much care into every detail, and it’s incredibly rewarding to know it made you feel this way. We’re so grateful you trusted us with something so important, and we’re honored to be part of keeping that love close to you 💛

Thank you so much for your thoughtful feedback—we really appreciate you taking the time to share your experience! 🐾 We’re glad to hear that our response felt honest and helpful. We always want to be as transparent as possible so you can find what works best for your needs. It sounds like you’re dealing with some seriously cold temperatures where you live, and you’re absolutely right—our fleece pants are cozy, but in extreme conditions like -20°, layering is definitely the way to go. We truly appreciate you sharing this perspective, as it helps other customers make informed decisions too. Stay warm out there! 🐶❄️

Hi Melissa, Thank you so much for taking the time to share this! 😊 We’re really glad we could get back to you quickly and help with your order. If you ever need anything else, we’re always here to help!

Hi Lisa, Thank you so much for sharing Bella’s story with us 🐾 We are so incredibly sorry for your loss. Losing a beloved companion so suddenly is truly heartbreaking, and it’s clear how deeply loved Bella is. From just 7 weeks old, she grew up surrounded by your love and filled your home with so much joy—that kind of bond never fades. It means a lot to us that we can play even a small part in helping honor her memory. We’re honored to help you keep Bella close, and we would be just as honored to do the same for your other precious pups when you’re ready. Sending you comfort during this difficult time 🐶

Hi Bridgit. Thank you so much for your kind words and for your recommendation! We’re so glad to hear that your ordering experience was smooth and that our team could provide prompt, caring, and professional support when you needed it. That truly means a lot to us. We appreciate you taking the time to share your experience 🐾

Hi Kelcey, Thank you so much for your kind words — this truly means the world to us. We’re honored to be part of such a meaningful and emotional gift, and it’s so special to hear how much your friend loves her Cuddle Clone. Creating something that celebrates the bond people share with their pets, both past and present, is at the heart of what we do. We’re so grateful you chose us for such an important moment 💛

Thank you so much, Sherri, for sharing this beautiful message. We’re truly honored to have been part of creating something so meaningful for you. Hearing that Sophie’s Cuddle Clone brings you comfort and feels so lifelike is exactly why we do what we do. Our artists put so much care into every detail, and it means the world to know it made such an impact. We’re so grateful for your support and for trusting us with such a special memory 🐾

Thank you so much for your kind words 🐾 It truly means the world to us that you came back for a second order. We know how special black cats are and how important it is to capture their unique features, so we're incredibly happy to hear your first Cuddle Clone felt just right. We can't wait for you to see your second one 💛