Cuddle Clones

Hi Melanie, Thank you so much for sharing your experience so far! 💛 We’re really glad to hear that our team has been helpful and proactive in asking for extra details — that step is so important in helping our artists capture every little feature that makes your pet unique. We completely understand that this is a meaningful investment, and we don’t take that lightly. Our goal is always to deliver something that truly reflects the love behind it and feels worth every penny. We’re excited for you to see your sneak peek and final Cuddle Clone, and we truly appreciate you giving us the opportunity. We’ll be here every step of the way! 💛

Hi Angie, Thank you so much for your kind words! 💛 We’re so happy to hear that you received quick responses and felt well taken care of by our team. Providing fast, friendly, and supportive service is so important to us, and it means a lot to know that came through in your experience. We truly appreciate you taking the time to share this!

Thank you so much for sharing this and for trusting us with Spike 💛 We’re truly happy to hear that you and your wife still love him and that the quality met your expectations — that means so much to our team. At the same time, we really appreciate your honest feedback about the face and ears. Those details matter deeply, especially when it comes to capturing the unique expression of a beloved pet. If you’d ever like us to take another look at Spike and review the likeness with you, please don’t hesitate to reach out. We’re always here and want you to feel completely happy with something so meaningful. Thank you again for your thoughtful review — it truly means a lot to us.

Hi Tia, Thank you so much for sharing this beautiful feedback 💛 We’re truly honored that you chose us to create Arthur, especially from all the way in the UK! It means the world to hear that the process felt easy and supportive from start to finish — our team always wants to make sure we gather every little detail so we can capture what makes each pet so uniquely special. We completely understand how nerve-wracking it can feel to invest in something so meaningful without knowing exactly how it will turn out, so hearing that Arthur exceeded your expectations truly makes our day. The fact that you noticed the little “lumps and bumps” that made him him — that’s exactly what we strive for. 💛 Thank you for trusting us with such a precious memory and for recommending Cuddle Clones to others. We’re so grateful to have been part of honoring your sweet boy.

Hi Joy, We’re truly so sorry to read this, especially knowing this was ordered in honor of your kitty during such a difficult time. That makes this even more meaningful, and we never want anyone to feel unheard or unsupported. 💛 We absolutely want to help when something doesn’t feel right. After reviewing this situation, we did request additional information so we could locate the order and properly assist, but we didn’t receive a response with those details. Without that, we’re unfortunately unable to move forward with reviewing or resolving the concern. We also want to clarify that we do have a clear policy in place specifically for likeness concerns and customer satisfaction. If a customer reaches out within the policy window and provides the requested information, we’re able to review the clone with our team and offer appropriate solutions — including adjustments or refunds when applicable. Please reach out to us directly at [email protected] with your order number and any photos of the clone alongside your pet’s photos. We truly want the opportunity to make this right and properly look into this for you. We’re here to help and would genuinely appreciate the chance to resolve this with you. 💛

We appreciate your kind feedback!

Hi, Thank you for taking the time to share your experience. First and foremost, we are truly sorry that your initial reaction to your cuddle clone was disappointment. We understand how emotional and meaningful these orders are — especially when they are meant to honor a beloved cat — and we never take that lightly. Because we know how delicate and personal this process is, we have a 30-day happiness policy in place specifically for situations like this. If a customer feels their clone does not meet expectations, we offer solutions — including alterations or a full refund. We’re very thankful we were able to review your concerns promptly and provide you with a full refund quickly. Regarding rush service, it’s important to clarify that the 2-week rush applies to the production timeline, not delivery transit time, but we understand how timing can add to the frustration in an already emotional situation. We truly appreciate you giving us the opportunity to make this right. While we’re sorry the final product wasn’t what you had hoped for, we’re grateful we could resolve this swiftly and stand behind our policy. 💛

Hi Sandra, Thank you so much for sharing Harlow’s story with us 💛 We are truly so sorry for your loss. Eleven years of love is something so special, and losing a first dog leaves a space that can never really be filled. Your husband is right — nothing can ever replace Harlow — but we’re so honored that her cuddle clone could bring you a little comfort and a piece of her to hold close. It means so much to hear that the detail-focused process felt meaningful to you. Every question about her ears, her tail, her little expressions — that’s our way of making sure we’re honoring her, exactly as she was. Knowing that you saw Harlow in her clone and that it moved you so deeply is something we don’t take lightly. And the image of her siblings giving the toy a kiss… that truly touched our hearts. 💛 Thank you for trusting us with something so personal and precious. We’re sending you so much love and comfort as you continue to carry Harlow with you.

Hi Helen, Thank you so much for taking the time to share this 💛 We’re truly honored that you chose us to help celebrate and remember your sweet Piper. Knowing that her cuddle clone arrived as promised and has brought you comfort during the grieving process means more to us than we can say. That’s exactly why we do what we do. I’m also so glad we were able to quickly resolve the issue you mentioned — your experience matters deeply to us, and we always want you to feel supported every step of the way. Thank you again for your kind words and for trusting us with something so meaningful. We’re sending you so much love as you continue to carry Piper with you in this special way 💛

Hi Lisa, We appreciate your feedback!

Hi Diane, We’re so sorry for the frustration this has caused. We understand how difficult it is to wait, especially when you’re not receiving the clear timeline you’re hoping for. We have responded to your email directly and will continue assisting you there to provide the most accurate and up-to-date information about your order. As these are fully custom-created from your pet’s photos, production can take time — but your order is already shipped, and it will be delivered soon. We truly appreciate your patience and the opportunity to make this right. We’ll stay in touch via email until everything is fully resolved.

Hi Gary, Thank you for sharing this with us. I’m so deeply sorry for the loss of your sweet Missy. The love you describe—the comfort she gave you and the bond you shared—is truly beautiful. I’m glad our agent was able to meet you with compassion and understanding during such a difficult time. Please know there is no pressure or expectation—only care. If there ever comes a time when holding a fluffy version of your angel feels possible, we would be honored to help. Thank you for letting us know Missy and for trusting us with something so close to your heart. With care, Manu

Hi there, I’m truly so sorry to read this. Losing a beloved cat is heartbreaking, and a memorial piece like this carries so much emotion behind it. When something meant to honor your girl doesn’t feel right, that disappointment cuts even deeper. I do want to reassure you that our plushes are not mass-produced items. Each one is handmade and crafted by artists using the photos provided with the order. Because of that, the final coloring and markings depend heavily on the reference images we receive. That said, we absolutely understand how delicate and personal this process is — and how important it is that it truly resembles your pet. If the clone doesn’t look like your brown tabby, we want the opportunity to review it properly. We offer solutions for customers who reach out within 30 days of receiving their order, including reviewing photos and discussing next steps. Please email us directly at [email protected] with: Your order number Clear photos of the plush you received A few reference photos of your cat Specific details about what feels inaccurate (for example: coat tone, striping pattern, face shape, etc.) Our team will carefully review everything and work with you on a path forward. Again, I’m very sorry this was your experience. We would truly appreciate the chance to make this right. 💛

Hi Becky, We appreciate your feedback!

Hi Deborah, Thank you so much for your kind words and for taking the time to share your experience. We’re truly grateful for your trust and support, and it means a lot to hear that our team was able to go above and beyond for you. Your recommendation means everything to us. Thank you for being part of the Cuddle Clones family—we’re always here if you need anything. With appreciation, The Cuddle Clones Team 💛

Hi Troy, Thank you so much for taking the time to share this incredibly kind message. It truly means the world to our entire team, especially knowing we were able to support you during such a difficult time after the loss of Samantha. We’re deeply honored to be part of remembering a beloved pet, and your trust, recommendations, and kind words remind us why we do what we do every day. Please know that Samantha will always be remembered with so much love. Sending you comfort and peace, and wishing you all the best. 💛 God bless, and thank you again for being part of the Cuddle Clones family.

We appreciate your feedback!

Hi Sandra, Thank you so much for your kind words! 💛 We’re honored you chose to order with us again, and it truly means the world to hear how much you loved the pajamas. Knowing they made such a special gift for your daughter makes our day. We’re also so glad our customer service could support you along the way—thank you for recommending us!

Hi Char, Thank you for your kind feedback!

Hi Louis, Thank you so much for taking the time to share this 💛 We truly appreciate your honest feedback. While we know our pajamas are an investment, we’re really glad our team was able to step in quickly, fix the issue, and make things right for you. Delivering great customer service—especially when something doesn’t go as planned—means a lot to us. Thanks again for your support and for recognizing our team. It really makes our day ✨