Cuddle Clones

Hi Nikolas, Thank you for taking the time to share this detailed feedback. We understand how frustrating delays and unclear updates can be, especially for a custom order like this. We’ve investigated your case, and a member of our team will be reaching out to you directly via email with next steps.

Hi We appreciate your kind feedback!

Hi Clare, Thank you so much for taking the time to share this incredibly kind feedback. We’re truly touched by your words and honored that Bruce’s Cuddle Clone has already been able to bring comfort to you and your boys during such a tender time. We’re very glad we could quickly step in and make things right regarding the coat color, and it means the world to hear that every other detail felt so true to him. Knowing that the first plush has already provided comfort—even before the replacement arrives—is exactly why our team does what they do. We can’t wait for you to receive the replacement, and we truly hope it feels even closer to your beloved Bruce. Thank you for trusting us, for your patience, and for recommending us to others—it means more than we can express. Cuddle Clones Team

Hello, Thank you so much for sharing this—it truly means the world to us. We’re really glad to hear that you’ve felt supported and kept informed throughout the entire process. Our team puts a great deal of care, intention, and love into every order, and knowing that this came through to you means everything. Making sure each piece is as meaningful and accurate as possible is incredibly important to us, and we’re honored you trusted us with something so special. Thank you again for your kindness and for allowing us to create this for you. We’re always here if you need anything at all

Hello Mike, Thank you so much for your incredibly kind words. Hearing that our responsiveness, friendliness, and product stood out to you truly means everything to us. Our team works hard to ensure every customer feels supported and cared for, and knowing that this made a positive impression on your experience is incredibly rewarding. We’re so grateful you took the time to share this and for being part of the Cuddle Clones family. Please don’t hesitate to reach out if you ever need anything—we’re always here to help

Hi Sara, Thank you so much for sharing something so personal with us. We’re truly honored that your Cuddle Clone was able to bring you comfort during such a difficult time. Knowing that we were able to capture the small, meaningful details of your girl—and help you see her again—means more to us than words can express. We’re deeply sorry for your loss, and we’re grateful you trusted us with something so important. Your kind message has been shared with our team, and it serves as a reminder of why we do what we do. Cuddle Clones Team

Hi Lexi, Thank you so much for sharing your experience with us. We’re truly glad that Niki was able to reassure you and offer comfort during such a difficult time. Your kind words mean a lot, and we’re so happy we could be there for you as you honor your sweet boy. We appreciate you taking the time to give feedback—it helps us continue providing the care and support our customers deserve. Warmly, Cuddle Clones team

Hi Kat, We appreciate your kind feedback!

Thank you for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience, and we’re glad to hear that our email responses have been fast and friendly. Your comments have been noted and will be shared internally for review.

Hi Edward, Thank you for sharing your concerns. I’d like to clarify the timeline and communication surrounding your order. After reviewing the full conversation history, I can confirm that all of your emails were responded to, with updates provided regarding the production stage, shipping status, and our applicable policies. Your order shipped on January 9, and the email requesting cancellation was received on January 16, which was after the package had already left our facility. Unfortunately, once an order has shipped, it can no longer be canceled. The shipping notification you received after mentioning a dispute was not triggered by that message, but rather by the carrier update tied to the shipment already in transit. I understand this experience was frustrating, and I’m sorry it did not meet your expectations. That said, the order was processed and communicated in accordance with our standard procedures and policies. Cuddle Clones team

Hi Adam, Thank you so much for sharing your experience with the initial review process. We’re really glad to hear that the sneak preview helped fine-tune the details and that the final result turned out exactly as you wanted. We also appreciate your kind words about the communication throughout the process — feedback like this truly means a lot to our team. Thank you again for taking the time to share your thoughts. Cuddle Clones Team

Hi Heather, Thank you for taking the time to share your feedback. I’m sorry to hear that the products did not meet your expectations. Our policies regarding custom products — including the fact that printed items are not eligible for refunds or alterations — are clearly stated on our website prior to purchase. Additionally, details about the materials used and photo guidelines are also made available before ordering to help customers make informed decisions. While we understand and respect that personal expectations can vary, we do stand by our products and our policies in this matter. Your feedback has been noted and will be shared internally for awareness. Cuddle Clones Team

Thank you so much for taking the time to share this feedback. It truly means a lot to us 💛 We’re really glad to hear that you felt supported throughout the process and that our team was able to work closely with you on the alterations to your Manny Cuddle Clone. We know how deeply personal and meaningful these pieces are, and ensuring accuracy and care every step of the way is something we take very seriously. Your kind words reaffirm exactly what we strive for—being present, attentive, and supportive whenever it matters most. Thank you again for trusting us with something so important to you.

Hi Teresa, Thank you so much for your kind words! We’re thrilled to hear that you love your pajamas and blanket and that the quality and final result met your expectations. I’m also glad our customer service team was able to assist when your pajamas didn’t arrive on time. Your feedback truly means a lot to us. Thank you again for taking the time to share your experience. Cuddle Clones Team

Hi Anna, Thank you so much for your kind feedback 💛 We’re really glad to hear that our team was responsive and friendly, and that our customer service responses were timely and helpful. We also appreciate you letting us know about the photo submission glitches on the website—feedback like this is incredibly helpful as we work to improve the experience. Thank you again for your patience and for taking the time to share your thoughts. We truly appreciate you!

Hi Andrea, Thank you for sharing your experience. We understand how frustrating refund-related concerns can be, especially when the transactions don’t appear in the usual way. After a thorough review and escalation, we confirmed that the refunds were successfully processed on our end before the original charges fully settled with the bank. Because of this timing, the refunded amounts were applied upfront and reflected as adjusted final charges rather than separate refund transactions. We recognize how confusing this can be and regret the frustration it caused. Our team carefully reviewed the account details to ensure no funds were missing. While we respect your decision to pursue the matter further with your bank, we can confirm that the refunds were handled correctly according to our records.

Hi Kimberly, We appreciate your kind feedback!

Thank you so much for sharing your honest feedback with us 💛 We’re really glad to hear you were happy with the quality of your Cuddle Clone, and we truly appreciate your suggestion regarding the editing and revision process. Your point about clearer, more direct communication—especially by phone when needed—is incredibly valuable, and we understand how the lack of real-time clarification can slow things down. We’re happy to know that after the second revision everything came together, and your insight helps us continue improving how we support our customers throughout the process. Thank you again for your patience, your trust, and for helping us grow—we’re always here if you need us.

Hi Dan, Thank you so much for taking the time to share such thoughtful feedback about your experience with Cuddle Clones. It truly means a lot to us to hear that you’ve continued to trust our products and customer service over the years. While we’re sorry to hear about the issue with your pajamas, we’re really glad our team was able to step in quickly, keep you informed, and make things right for you. Standing behind our products and supporting our customers every step of the way is extremely important to us. Your recommendation and continued support mean the world to our team. Please don’t hesitate to reach out if there’s ever anything we can help with in the future — we’d be more than happy to assist. Warmly, Cuddle Clones Team

Hello, Thank you so much for taking the time to share this kind feedback. We’re truly glad to hear that our service representative was able to go above and beyond to clearly explain your order and make the process easier for you. Providing thoughtful, patient, and transparent support is very important to us, and it means a lot to know that this was reflected in your experience. We’ll be sure to pass your appreciation along to our team. If you need anything at all moving forward, please don’t hesitate to reach out — we’re always happy to help. Warmly, Cuddle Clones Team