Smalls (smalls.com) has a 2.9 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 44% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
N
Nicolas Cendoya美国 · 4 reviews · Experienced 2026-07-26 ·
★★★★★
Everything was fine at first
Everything was fine at first. Some flavors my cats liked, and some they didn't. No big deal.
I logged into my account to delay my next shipment because my freezer was completely full from my most recent order. Then, way before the date I had postponed it to, I received an email saying they were processing my payment and packing my next shipment.
I immediately contacted Support and explained that this was incorrect. I asked them to check my account because I had delayed my next shipment weeks out since I was overstocked.
This is where you need to be careful with these guys. Apparently, delaying your shipment does not automatically delay your payment. You have to extend the payment date separately. That's incredibly shady. I have never dealt with another subscription company that works this way. Every other subscription service I have used processes your payment when your delayed shipment is actually scheduled to ship.
They would not correct it or stop the order. Since I have a paper trail of Support confirming that I delayed the shipment and contacted Support as soon as they started processing it, I will be disputing the charge with my bank.
I started giving my cat Smalls Skin and Coat Lickables because she had a bald patch on her stomach that nothing seemed to improve. Even the vet said her fur would probably never grow back. Two months later, giving her just one lickable at a time, her fur is growing back!
Patti absolutely loves them, so it's a win-win. Thank you, Smalls, for being such an amazing brand!
My cat, Albert, is not a great eater and was losing weight. He eats every speck of Smalls and has gained weight and is more active.
The only draw back is he eats 1/3 rather than1/2 because he only weighs 7 pounds.
I contacted the company immediately on receiving the order about a refund or how to return because neither of my cats would eat it. I was told that I would be refunded. They charged me once $72. and again $5.00. They refunded me $27.56. When I contacted them again and asked why I didn't get my full refund I was told that the only thing they refund is the price of the kit. I have a freezer with this food my cats wont eat, they wont refund me, nor take the product back. I told them I was NOT giving them a favorable review due to this! Be very careful if you want to try this and only order the KIT. For $76.00 all I got is a glass dish!
My cat is enjoying smalls, and I am happy, knowing that she is receiving a healthy food. The people at smalls are quick to reply to any questions, are knowledgeable and very friendly. Highly recommend.
Smalls looks and smells great, I have an exceptionally picky eater, and I have been through many different foods that he won't eat. I would suggest others give smalls a try, don't take my review as saying this product isn't good, it just didn't work for Oswald, AKA Ozzy.
I have 2--15-year-old cats.And the difference is , one cat gets a zoomines in the morning , and when I get home from work and the other one quick puking up his food and seems more alert. Thanks, smalls.
We had an issue with a product we purchased. Send photos right away and never heard a thing back from customer service. Would never recommend your
Products to anyone
UNTRUSTWORTHY. They added items I did not order (one bag of freeze-dried food @$40 + 3 pkgs of broth @$5.00 each). They said i had altered my upcoming order and told me the date I'd altered it, which happened to be the day after a phone call I had with a concierge, during which I told her my cats wouldn't eat the Puffy Bird dry food. They refused to refund me $55 for the items in question. When I asked for printed proof that I had changed the order, they stopped communicating with me. Ive had this type of experience before. THEY ARE RUNNING A SCAM!
Disappointed. Don’t understand the reasoning behind a company policy refusing a refund on an unopened non perishable feeding dish.
W
WAYNE LURVEY美国 · 1 review · Experienced 2026-07-30 ·
★★★★★
I wish this let me upload the video
I wish this let me upload the video of how bad this cat food is, not all the types only the bird ones, the cow has been sealed and fresh while any of the bird ones are not sealed, looks like low quality expired bird ground up into a hot mess of freezer burnt, this just came in two hours ago and this is my second time reaching out to the company. They have a quality control issue and would not buy this product for the how much the charge, even if it was free I would not trust feeding my cat the Bird products. Look them up on recalls and the bird products had a recall in 2021
The food is not packaged properly. Made my cat so sick. I fed him the smooth bird and he vomited/diarrhea all over the house . I spend 1k in Er bill thinking he probably ate something toxic around the house. I fed him smalls wet food again and he diarrhea again. Now i know for sure its the smalls food. DO NOT BUY. I asked for a refund but who knows if they will.
Like others who have reviewed here, I ordered a sample box with no intention of subscribing. My cat wouldn’t touch any of the food. It has the texture of sand. A few weeks later, I got an email saying my next order had shipped and I was charged $115. There was no notification in advance. In fact, one of the dozen buttons I had to click to cancel the subscription was an offer to send reminder emails. They intentionally don’t send them by default because they don’t want you to have a chance to cancel. It’s a scam, and the food is low quality.
O
Olga Kolykhalov美国 · 1 review · Experienced 2026-07-31 ·
★★★★★
Very disappointed with both the food…
Very disappointed with both the food and the customer service. My cats would not eat this food at all, despite following the company’s recommendations and trying to mix it with their usual food. There was absolutely no improvement.
What made the experience even worse was the customer service. They promised me a refund, but I never received my money back. Communication was unhelpful, and in the end I felt completely ignored.
I cannot recommend this company. The product did not work for my cats, and the customer service was useless when it came to resolving the issue. Stay away
B
Benjamin Baxter美国 · 1 review · Experienced 2026-07-22 ·
★★★★★
No stars!!!
One star because it won’t let me select no stars. Signed up for a one time payment of 25 dollars half off of 50 dollars. NO SUBSCRIPTION. Not only am I charged again but they have the audacity to charge me 175 dollars. Then these incompetent brainless morons can’t refund or contact the shipper (themselves) to have it returned. Please stay away from this corrupt company
Smalls was completely rejected by my cat even when I tried to make it more palatable
I tried this food for my cat & he wouldn’t touch it. I have several friends who tried Smalls too & their cats wouldn’t touch it. I even gave all this food my cat wouldn’t eat (& I tried to cancel before they shipped & they refused to stop the order) to my friend who had a feral cat adopt him & his cat wouldn’t eat it! What’s the point of how good the food is if cats won’t touch it? I even tried to add tasty cat gravy to it & that failed.
It’s very expensive, unappealing to cats & not great customer service. Look for something else.
I’ve had cats for decades. Most all lived long, healthy, quality lives…without Smalls. (One developed Cancer & another had a heart defect & still lived years longer than expected). I feed my cats quality food they enjoy & aren’t so absurdly priced.
I'm not sure if I would trust this company. If look at their reviews it is not good. I ordered the sample pack for my cat( he is a picky eater), and did not set up any subscription plan not knowing if he was going to eat it and I got an email that sounded like I was. I canceled it. I got another email when it would be deliver. The day of delivery, the said it had been delivered and I never got the food. Not sure if I would mess with this company.
