Smalls (smalls.com) has a 2.9 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 44% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Wonderful Customer Service! It's rare these days to get such helpful and fast help with orders and questions. Our 2 Cats are loving their first shipment of Smalls and we are so happy Flora and Sailor are now on a healthy diet of real food.
I ordered some samples to see if my animals will like it, immediately got signed up for a subscription that renews at 152$ a month...😅🤣🤣... if i want a subscription ill sign up myself. I hate deceptive practices like this so that point will make mr probably not order again.
I thought I was buying a sample box to try Smalls for the first time, but they actually signed me up for an expensive montly subscription -- a surprise that I only noticed in my email after it was too late to cancel the first $115 box of unwanted cat food -- and Smalls made it VERY difficult to cancel the subscription. (VERY difficult.) My cat liked the food, but it comes in unpleasant plastic packages that ensure that your hands get gloppy and smelly. I couldn't figure out a good way to store the opened plastic bags in the fridge except for in another plastic bag, which meant getting your hands messy every time you feed the cat. I'm sure the food is good for the cat, but it's also expensive.
My cat lived the food she was terminally ill . Smalls kept her going longer he ate it completely and kept it in her and she was looking so much better they delivered promptly and the food she liked and it was easy ti give pouches and glas dish preserved and scoop great help better and cleaner than cans
My lower scores for delivery aren't your fault. I get my shipment via FedEx and they aren't always reliable in getting my box to me on the day it should be delivered. Sometimes this results in the food being semi- or even fully thawed when I get it.
I wasn't aware that the food had to be refrigerated immediately upon delivery so luckily someone was home. The box is obviously shipped with dry ice so it could wait a while but I don't recall having to be prepared for that delivery. Aside from that, my cat eased into the food and ate it. I appreciate this company's dedication to healthier cat food.
66 reviews matching