Smalls (smalls.com) has a 2.9 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 44% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I ordered a sample box to try out for my cats. I travel often and haven’t had the time to try making the switch. Before I know it, they’re sending me another box with over $100 worth of food. I noticed they were still prepping the order and asked to cancel. They cancelled my subscription, but not the order. I have no room in my freezer even if I wanted to keep this for later.
I will never return to this and I urge you to go to the grocery store and just buy some ground turkey or something. Not worth the headache of surprise packages and poor customer service.
I’ll stick to Chewy orders for sure! They would cancel my order, tell me to donate the food, and refund me. Class act unlike these guys. Guess it’s part of growing a business.
Contact your credit card to stop or refund payment
My cats will not eat this even when it is warmed. Customer service told me that it takes 2~4 weeks for them to get used to it so apparently I need to waste food for that long?
I don’t remember buy a new product of any kind without a money back guarantee
Contact your credit card to stop or refund payment
J
Julia MacDonald美国 · 1 review · Experienced 2026-06-02 ·
★★★★★
Not 1 of my 4 cats will eat it I put it…
Not 1 of my 4 cats will eat it I put it out as the only option for a week tried using a dollop of the usual wet food on top they won't touch that.
Put out the usual and they cleaned the bowl immediately canceled the subscription made it clear the cats won't touch it not one reply or a refund was sent. The cancelation was perfect no 2nd delivery
Tried leaving some out back for the random wildlife they won't eat it either.
Contacted 2 rescues they don't want it. Gave it to a friend with 6 cats and none of the cats will eat it she put it out for the raccoons they won't eat it either
The refund should just available but the terms are restricted. Don't boast about refund and put barriers to jump and red tape that prevents access to the POS to complete the process....
My 15 year old cat has been eating smalls for about 2 weeks now. I’m amazed to see him so excited for meal time, his appetite has come back and he’s licking his bowl clean everyday! He’s started to gain weight (finally) smalls has been perfect for us.
D
David Neel美国 · 2 reviews · Experienced 2026-07-12 ·
★★★★★
The "sample" introductory shipment was…
The "sample" introductory shipment was followed WAY TOO SOON, by an absolutely giant, hugely expensive "regular" shipment. It felt predatory.
Just be really careful if you do the intro deal. They'll rush you another giant expensive shipment if they can. At least that's what they did to me.
On top of that, my cats aren't exactly digging the food either.
J
Julia Butler美国 · 1 review · Experienced 2026-07-17 ·
★★★★★
AMAZING
I wasn’t happy with the portions at first, but I’m willing to pay for the 14 pack every month:) Ever since I’ve had my cat she has had cost me money going in and out of the vet trying to figure out what’s going on with her trying a bunch of different types of foods and other things. Smalls saved me hundreds of dollars to thousand thousands of dollars now that I don’t have have to go to the vet so often. Her digestive system is almost completely healed. She will never go to another food. I’ll never switch!!!
Absolutely horrible. They use trickery and wording to get you to sign up and then charge you so soon after to by the time they ship your first order that when your cat won’t eat it you have so little time to cancel if you even know you had a subscription in the first place. They refused a refund even though I offered to return the order. I now have all this expensive food that I have to throw away. I tried to give the food to my mom and sisters cats who also won’t eat it. My mom even offered it to strays who won’t eat it. So good luck hope your cats eat it and if not I hope you can get a refund cause I couldn’t!!
I began purchasing Smalls cat food about a year ago. The only reason I don't rate them a "5" is because both of my cats think the food is just "okay". They have a variety of chicken, turkey, pork, beef, and fish, in 3 textures (smooth pate, slightly coarse, and shredded). They also have a good selection of freeze-dried kibble, broths, and free catnip treats. The food is human-grade. Delivery, changing items or delivery schedule is easy and accurate. Customer service responds to emails within a few hours. Other items such as toys or food bowls are also offered, but are expensive. Their website navigation needs some getting used to.
Such a wonderful company. I started out getting variety box from them. It was wonderful. My cats loved it. I elected however to go with homemade food. However, I still buy their freeze-dried food. My kitty cats love the yellow bag, other puffy bird. They don't like the orange bag, but your kitty cats may be extremely different, but they are a wonderful company. My cats love every product except the orange freeze dried bag, but feel free to give it a try. See what your cats think.
If you want quality freeze-dried food or food you have to put in the refrigerator for your kitty cats. You can't go wrong here. If I could give them more than five stars I would
I was unable to speak with an actual person about the delivery problem I was having. The only communication available was through text or email which made me feel like my business was not important enough to be able to actually speak with a human about the problem.
L
Lori L Meyers美国 · 1 review · Verified · Experienced 2026-04-02 ·
★★★★★
Great Experience
Packaging, shipment and quality of the food was awesome. I have picky eaters so it took a little bit of patience at first. The food quality was great and priced reasonable.
M
Mark Stennett美国 · 1 review · Experienced 2026-07-10 ·
★★★★★
Smalls doesn’t honor shipping interval changes
I canceled because they were overflowing my freezer. After changing my delivery interval to 12 weeks, receiving email confirmation of it, they still shipped my order 4 weeks after the last one despite acknowledging my change to 12 weeks. Reading other comments here, I see I am not alone in this experience.
c
customer美国 · 2 reviews · Experienced 2026-07-10 ·
★★★★★
noticed positive changes almost immediately
After a few weeks I've noticed a significant change in my cat's health. They are both over 10 and were starting to slow down but are playing like kittens again. Their coats are much shinier and fluffier as well. Overall they just seem happier too.
I don’t know why but my cat refused to eat the food so Smalls just was not for him. The product was just not what he wanted. He prefers food that has gravy and meat pieces , not all ground up
I have only one cat. It would be great if you could offer a smaller portion size and/or a smaller order size. I’ve been having to throw away 1/4 of each food package because my cat just can’t eat it all within the five days from thawing.
