Poor all round
I ordered on 27/11/25. They overcharged massively, added a tax which I fought to get removed. No tracking available refused to acknowkedge me request for a refund. Literally just delivered. Very inferior goods two of their "Wave"glass mugs. Not hand crafted as described. Very thin glass. Not suitable for any heat. On inspection, one mug has a crack in it. The only good thing I can say is hats off to their advertising people ! If I thought I would ever recieve it, I would demand a refund 😡