It's all about driver/rider attitude & the non-claimable mobile phone credit
I'm an ex-driver for ninja van about 2-3 years ago, and also a lady. Ninjavan always been using a part-timer to be a rider, not their full-time employees. The management for respective hub conducted a simple instruction (one-to-one) to a new driver before starting their first job. It's quite simple and maybe a bit confusing to some of the drivers (maybe for the old-timers & the non-educated person...I'm sorry but to admit this). Because the common sense attitude plays a crucial part in delivering the parcels by the drivers. For the delivery attempt, i'm usually msg/whatsapp/call the customer to inform their delivery items once reached their house (instead of ringing the bell or knocking the gate/door) or when searching their address if it's not accessible by waze/google maps (FYI, the map tracking through ninjavan apps are quite terrible, need to search by my own waze/google maps or call the customer to reach out). I'm working in the rural areas, kampung2 which do not have proper address like in urban/ township area. Yeah it's an effort & common sense too. Once contacted, i'll be dealing with the customer on how to drop their parcel if nobody's home either to put at the specific port around their house, or giving to their neighbour's custody and what not. Usually, I will snap a photo on the parcel location so that the owner will aware of this. Lastly, then the delivery tracking can be completed by putting down the client's ID or signing my signature/ writing off my name with the consent of the customer. Again, to make it all, the driver need to use their own MOBILE PHONE CREDIT (which is NOT CLAIMABLE) to make the sms delivery/ call in which will give some burden to some of us. I think that is the biggest problems why ninja delivery service is very bad in rating & got complaints all the way regarding the driver's attitude & COMMON SENSE. In other notes, yesterday I've received a parcel delivered by ninjavan (maybe sri petaling area) from the seller. Yeah the delivery was on the same day I received the sms notification on the delivery in the morning. And the driver called me first & took a photo for the delivery proof. It went smooth by the way! Thank you, Nina from Malaysia