A trap?
No person to contact, no eMail, no emergency service. They even deducted money from credit card without my consent. Terrible experience. Correction: The hotel waived the cancellation fee, and the tel. no. of Agoda I found, somehow, on the internet (not provided by Agoda though). So things are sorted out. Never trust the hotels!! Even if they accept your cancellation you still need to inform Agoda. Also, the THAILAND PASS (Thai Pass) application does not work. Hundreds of tourists are stuck at home, unable to go to the airport as processing takes 6 days and more. In many cases you get a denial without reason, or the OK comes on the day of traveling. A nightmare. Difficult to cancel hotels then, which all must be booked and paid in advance.