One of the best companies with extreme good support
I was recently introduced to Flower Knows, a Chinese makeup brand, which I discovered through social media platforms such as TikTok. While I usually buy from Korean makeup brands, Flower Knows has truly captured my attention with its exceptional products. Not only are their product designs alike fairy tales, but the quality is also amazing. I have purchased a total of 11 lip products from their collection, divided into two separate orders. The initial batch of products arrived fast and was nicely packaged, providing ample protection using bubble plastic. As a first-time customer, I was pleasantly surprised to find numerous gifts included in my order. Unfortunately, the second package, scheduled to arrive yesterday, was not delivered due to a mistake by the local postal company responsible for its transportation. The courier failed to attempt to contact me (didn't even try to ring the doorbell and claimed I wasn't home, I was!), and despite it being the initial delivery, my package was returned to Flower Knows. Naturally, I was disappointed and frustrated by this incident, prompting me to file a formal complaint against the company in question (DHL, a company I have had multiple bad experiences with). Also, in the first batch of products, I encountered one slightly damaged lipstick. Though I am unsure of the cause, possibly a machine error, I immediately notified Flower Knows of the issue. Their response was impressively fast and they offered me two alternatives for resolution: a gift card or a replacement shipment of the same product. Choosing the gift card, I was pleased with the service their response time, and their willingness to provide multiple options. I appreciate that they trusted me without a doubt. As a result, I will continue to buy from FlowerKnows (and have been). Despite the relatively limited number of reviews on Trustpilot, I strongly recommend FlowerKnows and do check out their Instagram account to get a general outlook on their products. Their products are truly beautiful and good quality. They're also quite affordable and with their many special offers and gifts, it makes it an experience to buy and open!