Flowerknows (flowerknows.co) has a 4.0 out of 5 rating on OK.one, based on 130 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
Reviewers had a great experience with this company. Customers frequently praise the gorgeous packaging and the remarkably high quality of the makeup products, which arrive safely and quickly for most buyers. Many people also appreciate the friendly deals and note that the customer support team is exceptionally helpful and responsive when questions arise. Some reviewers were not happy with unexpected delivery delays and missing items in their shipments. A few other people also felt that the customer service response regarding these order problems was frustrating, leaving certain issues unresolved and making the overall shipping experience disappointing for them.
Auto-generated from all reviews of this business. For reference only.I accidentally ordered the wrong shade of a blush in a bundle and I reached out to them about it. They got back to me 1 day later saying they changed the shade number in their system. I was so surprised they were able to do that, I’m super happy and grateful!
I submit an Order and no one reach me out and after 4 days I reach the Support who reply my Message by saying that they cannot find the Code for the order ive submitted, and that they have to cancel Th Order After I waited a week already ( it wasn’t my mistake but I’m the one who is struggling
The packaging is cheap and gives dollar store vibes. I purchased a combo pack and it was in rigid plastic and cardboard with staples in it. Not the type of packaging you would expect for a $60 product. The product itself also seems lower quality. Over priced, poor packaging and presentation compared to the price paid and the target customer/audience. Also, no gift box was provided, it was simply shipped in a plan pink cardboard box.
I needed to cancel an order to fix the shipping location, they instead changed it for me from their end. Good products, even better service!
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us! As a token of our appreciation, we've sent you a gift card. We hope you enjoy it! Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out
i love all their products. had some glitches happen to me while on the website but they helped me out a lot and gave me the promotion gift even though by that time it had already ended. since i was trying to get it before it was over but for some reason i wasnt able to— they went through the process of sending me one anyways! so i really appreciated all the help they tried to give me even if it didn’t work on my end. they also send the packages very quickly and i never have to wait too long!!
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us! As a token of our appreciation, we've sent you a gift card. We hope you enjoy it! Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out
A good company always looking out!! very sweet and lovely products 🥰
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us! As a token of our appreciation, we've sent you a gift card. We hope you enjoy it! Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out
I’m very happy with the customer service from Flower Knows! They were always kind, patient, and genuinely tried to help me with my delivery issue. Even though the problem was caused by the delivery service, Flower Knows took the time to communicate with me and look into the situation. I really appreciate their understanding and support. Thank you so much!
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us! As a token of our appreciation, we've sent you a gift card. We hope you enjoy it! Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out
The makeup itself is truly beautiful and so is the actual product I love this brand 🩷
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us! As a token of our appreciation, we've sent you a gift card. We hope you enjoy it! Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us! As a token of our appreciation, we've sent you a gift card. We hope you enjoy it! Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us! As a token of our appreciation, we've sent you a gift card. We hope you enjoy it! Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out
Perfect thank you :) i just Hope i Will get retailler pr’but thank you
You guys got to my message you guys took your time to read it and honestly makes me so grateful that you guys took the time to!
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us! As a token of our appreciation, we've sent you a gift card. We hope you enjoy it! Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us! As a token of our appreciation, we've sent you a gift card. We hope you enjoy it! Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out
Very kind, very respectful & understanding
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us! As a token of our appreciation, we've sent you a gift card. We hope you enjoy it! Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out
The customer service is amazing! I have never seen a brand where they have reached out tome directly, in order to confirm a purchase as big as the one that I made. I think it’s such a good thing to have that protocol, even going as far as automatically canceling in the off chance that there MAY have been someone or something else at play. They were even nice in the reply to my response (which came only a few minutes after), offering to help with any other questions and saying they’d ship my package out asap! I’m impressed before the product’s even left the warehouse! So far in my experience, I do wish the payment qualifications were a little more clear. I tried paying in installments originally, though only pieced together on my own that you couldn’t use a credit card for it. I then tried my debit card, though it also declined despite having the right amount of money along with some extra (and with that, I have no idea why). In the end, I just had to pay in full on my credit card, which I kind of wanted to avoid. I hope the conditions are posted/integrated somewhere along the checkout process eventually, as I feel like it would have saved a lot of time. Other than that, so far so good! Edit: I got the actual product a little while back and wanted to make sure to check everything out before updating this, so let me just say… I ABSOLUTELY LOVE IT !!!! I got the Shell’s Jewel all-in set with the perfume. To put into perspective, I want to start things off that I usually get anxiety when using brand new things. When say I love the smell of Lemon Iced Tea, it’s an understatement. I love it enough that I skipped the ‘baby-my-expensive-thing’ phase altogether and put it straight into my purse—which is saying something because I still haven’t had a time where I had to spray it again! I’ve done it because I wanted the smell to come back strong again, but the perfume scent hasn’t fully faded off me yet!! The makeup itself is beautiful. Honestly, that and the box is still in its babying phase for me. Like babying to the point I haven’t peeled off the mirror plastic protectors yet, babied. I’ve done light swatches, though, and I’m really impressed. Mind you, I was barely brushing my finger over the powders because I didn’t want to ruin the design, and it was more pigmented than I expected! I was amazed. A little goes a long way with the primer too, like I was baffled!! The hair clips are cute, the brushes are cute, and everything down to the blue and white theme match my aesthetic so much and I could NOT be happier with my purchase!! This was my first purchase from Flower Knows, and I will be purchasing again in the future. Already recommended it to my friend ;)
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us! As a token of our appreciation, we've sent you a gift card. We hope you enjoy it! Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out
Both the products and customer service are amazing. The products are high quality and the packaging is beautiful and amazing quality, I have traveled with eyeshadow pallets and blushes from them and had nothing break. I've also dropped them on the floor accidentally and they have been fine.
Just ordered from them not too long ago. Their shades are beautiful. I almost didn't because I had heard bad things about the color not showing up, but everything was exactly as described. It's clear this brand is meant to be softer and enhance your natural beauty, not cover it. All while hydrating and not leaving my face cakey. Will definitely be suggesting it to my friends.
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us! As a token of our appreciation, we've sent you a gift card. We hope you enjoy it! Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out
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