Flowerknows

LouVon DollUnited States · 1 review · Experienced 2026-09-15 · Posted 2026-09-15

My Flower Knows Experience

First and foremost I have had a wonderful experience with Flower Knows. The products I bought, the Knight Unicorn and Shell’s Jewel box sets, were beautiful and well crafted. The boxes are so beautiful and add a touch of elegance and beauty to my room that I couldn’t be happier with the company. The processing was quick and simple and I received the shipping information that updated regularly up to delivery. My Knight Unicorn box did come in damaged but honestly things happen for whatever reason. I requested a replacement box and Flower Knows delivered on their promise to make things right and get me a corrected replacement. The next box came in perfect condition and just as beautiful as the first one. I’m very happy with my experience with Flower Knows and I can’t wait for more collections to come out.

Mahelka JadaIndia · 1 review · Experienced 2026-09-03 · Posted 2026-09-11

From First Doubts to Falling in Love with Flower Knows Brand

I discovered Flower Knows through Instagram. At first, I was honestly a little hesitant to place an order because I have come across many fake websites and products online, so I wasn’t completely sure whether I could trust it. To be safe, I placed a small first order just to check the experience for myself. Once I received my order and saw that everything was genuine, beautifully packed, and delivered properly, I felt much more confident. After that, I placed around three more orders, and I definitely plan to order again in the future. One of the biggest reasons I love Flower Knows is the packaging. Every product feels so beautiful, detailed, and collectible. The products themselves are also really nice, and I also appreciate the offers and discounts available on the website. There were a few shades and products that I really wanted to purchase, but unfortunately they went out of stock before I could get them. I’m not sure whether those shades will be restocked, but I’m really hoping they will be available again someday. I also want to appreciate the customer support team. In one of my recent orders, I was unexpectedly charged customs duty. I contacted the support team, and they were very helpful and supportive throughout the process. As per their policy, they promised that the customs amount would be refunded, and they kept their promise. That gave me even more confidence in the brand. Overall, my experience with Flower Knows has been really lovely. From the packaging and products to the offers and customer support, there is so much I genuinely like about the brand. I only have one small suggestion: it would be wonderful if Flower Knows could also launch an official mobile app, especially for customers in India. I feel that an official app would make the shopping experience even more convenient and could also help new customers feel more confident and secure when ordering for the first time. Thank you, Flower Knows, for such a beautiful experience. I’m really happy that I decided to trust the brand, and I’m looking forward to placing many more orders in the future. 💕

Helena GrimbleUnited Kingdom · 1 review · Verified · Experienced 2026-08-04 · Posted 2026-09-10

Amazing company beautiful products and…

Amazing company beautiful products and you get many free gifts with orders and there was a deal where if I spent certain amount I’d get a free gift but I hit many price points so I ended up with so many free beautiful gifts. 2 times doing a large order and I will continue and always be a customer at flower knows

very good communication

very good communication, listen when there is a problem and are eager to solve it ! the products are well finished and you can fell the quality best regards and thanks for everything

Ashish KamathIndia · 1 review · Experienced 2026-09-09 · Posted 2026-09-09

Amazing packaging

Amazing packaging, very cool products. There was a delay due to customs issue but the way they have provided customer service with quickly replies is just super impressive.

The make up is really pretty as…

The make up is really pretty as promised. Well packaged, nothing broken.

Disappointment

So i did ordered few things and even after 20 days i have received anything and when i contacted support they said my parcel is delivered while i havent received anything i was really disappointed with their way of delovery such an irresponsible act. Disappointed and very dissatisfied

Pegah SohrabiSpain · 1 review · Experienced 2026-09-07 · Posted 2026-09-08

It was amazing experience buying your…

It was amazing experience buying your products , i love them , thank you for fast delivery ❤️❤️

Everything was perfect,from prive to…

Everything was perfect,from prive to shipping to products quality

Mia XheliliAlbania · 2 reviews · Experienced 2026-07-21 · Posted 2026-09-04

Amazing products

Amazing products, very swift and professional customer service!

The delivery was late.

The product I ordered from the company to my hotel arrived after I left. This may not be their fault, but the carrier they chose is very inefficient, bouncing the product through numerous hubs and wasting a ton of time. For a whole day, my order was within a 45-minute drive of my address, and I couldn't get it delivered before my departure. Furthermore, this carrier completely ignored my requests, and when I checked out of the hotel and offered the carrier alternative addresses, it turned out they didn't ship there. Totally disappointing... P.S. after all Flower Knows did the best they can and sent me the gift card for better feeling.

So far so good

So far so good. I love everything about this place so far and customer service has been amazing.

Amazing from start to finish

Amazing from start to finish. I had to pay no fees or taxes and I love the little gift I got with my order. The products are amazing as well.

Really happy with the customer service

Really happy with the customer service! 🥹💕 There was a small mistake with my order details, but the CS team was so helpful and immediately helped me change it. They responded really fast and handled everything so nicely. Really appreciate the great service! 🌷✨

Roswell RabanzoNew Zealand · 1 review · Experienced 2026-08-24 · Posted 2026-08-24

I’m very thankful for the prompt…

I’m very thankful for the prompt replies and fast delivery. I only hope that the team has told me that my beforehand that the perfume will be delivered on a different day. Other than that, the team has exceeded my expectations and experience. Thank you!

Missing item,Cute, I will buy again in the future.

It is my first order from this website the items and quality are very very good and so pretty. It takes time to process the shipment and i understand due to big order and country distances. I opened and checked there is one missing item and i thought they couldn't shipped it back to me, but they found a way they reshipped it for me thank you I really appreciated it. I will buy again in the future.

Best friend loved the gifts

Absolutely Amazing

Absolutely amazing products in the most beautiful packaging! At the beginning I ordered some face powder and eyeshadow pallete (to be honest purely because of the beautiful cases), but they turned out to be amazing quality make up. I dedicated myself to replace all my makeup with Flower Knows and I’m getting there. Their last launch of Knight Unicorn has refillable cases, which is amazing too. I have very fair skin and it’s insanely hard to find my shade, but FK suits me perfectly. Their loyalty program is fantastic too and I always receive bunch of free gifts (4 on my last order!). Absolutely fantastic shop that I wholeheartedly recommend and regularly come back to! Love love love xxx

Everything was great

Everything was great, very happy with everything I received ❤️

Sketchy at minimum

I decided to order from flower knows for the first time since I’ve been interested in their products and they also had a promotion going on, that if you spent so much money, you would get free gifts with your purchase. I decided to order since I also received a coupon from them as a new customer and I ended up picking out enough items that all of the gifts got added to my cart automatically since that’s technically the only way you can add them to your cart. Well, apparently their team decided to manually remove one of the gifts yet when I contacted them they lied to me and claimed the system automatically did it which makes no sense since it was the system who automatically added the gift. My purchase amount was under $2 the minimum after the discount, they claimed they had the terms on the website but you literally can’t find anything on their website unless you’re looking for something specifically. I later ended up getting my package and it was just a box thrown into another box with no bubble wrap or anything so you could shake the box and just hear the box move around like nothing. I was also charged shipping since I ordered perfumes which I understood since they usually ship them hazmat or ship them through UPS and then go through USPS. Well apparently the company likes to lie to USPS about what items their shipping cause they basically charged me the extra $8 for nothing since it was just shipped with the rest of the makeup items and it wasn’t shipped hazmat. Luckily all the makeup items weren’t damaged but I personally won’t be ordering from them again. You basically have no chance of returning anything unless you purchase the shipping protection and you’ll only receive a response from customer service once a day at 3am in broken English. This company knows what they’re doing gaining traction on social media, and seeming reputable but they actually don’t care at all. UPDATE: I contacted Flower Knows to hear what they had to say, I got “Regarding the removed gift with purchase, we have already explained this to you in our previous email” and trying to state it was clear on the website which again it is not. They also tried to tell me “perfume is classified as a special product, which is also noted on our website. It cannot be shipped together with regular cosmetics” which wasn’t the case since they shipped two perfumes with the makeup I purchased. I told them about that and they ignored it and then proceeded to tell me they HAD to charge me the $8 shipping fee because it’s on their website. I asked again why I was charged the $8 shipping fee and they said “perfume shipping channel supports all products including cosmetics. Therefore we shipped all items together via the perfume channel” It seems like they’ll change whatever they have to say to make excuses to fit their narrative so I’m not sure why I even got a reply on here since they just want to make excuses instead of a resolution. Between their lies and contradictions they are hard to trust, I wish anyone luck who has to deal with their customer support because they don’t care about their customers as soon as you have a problem.