Terrible customer service experience
I have ordered previously for my husband and we have been very pleased with the item itself, so much so that I placed a second order. This order has been lost by Evri (I have written proof of this from them) but Orykas completely refused to assist me. They have insisted that the problem is mine to take up with Evri and have refused to honour my order with a refund or replacement. Evri for their part have been very good, but their contract is not with me so they are unable to help me. Eventually I have had to request a charge back from my bank as Orykas seemed perfectly happy for me to remain out of pocket, while pushing the problem on to Evri. This is hugely disappointing as the product itself is very good, but I am extremely wary of ordering again due to this experience.