Customer support works when they ultimately get in touch
UPDATE: It took me a while to get a response, and I had to try all channels (including Discord, FB, etc). However, once they did respond, the service was excellent in resolving my issue. Not the outcome I had for, but a practical resolution, at least, and efforts on their customer support to provide a way forward. Hence, the 4 star rating. Thanks Sharge for resolving my issue ultimately. +++++++++++++++++++ Customer support is non-existent. Although they list their returns/exchange policies clearly, they themselves do not abide by the process that is listed in their website. And if you select Support in their website, it is just an empty landing page that asks you to sign up to their newsletter with your email, but no other support links or functions. Their products may be good, but if you order the wrong thing, or receive the wrong thing, or need to return/exchange your order, good luck. Even good luck may not get you what you wanted to buy or your money back. Honestly, they should be reported to consumer protection agencies.