Poor quality, dismissive customer service
I purchased a pair of Venum Quick Wraps in October 2025. After relatively light, normal use, the product failed due to a seam failure — the stitching came apart and the seam opened, while the surrounding fabric remained intact. This was not gradual fabric wear, stretching, or abrasion; it was a clear construction failure. I provided photographs showing the separated stitching. Despite this, Venum repeatedly dismissed the issue as “normal wear and tear” and refused to offer any remedy. What is particularly disappointing is not just the product quality, but the handling of the complaint. Customer service relied heavily on internal “warranty” language and repeatedly asserted that statutory consumer rights did not apply because: • the item was low cost (£11), and • the damage was said to be consistent with expected durability. As a consumer, I made clear that I was relying on UK statutory rights, not a commercial warranty. The responses I received continued to conflate the two and repeatedly asserted that consumer rights were not applicable, that statutory replacement rights had expired, and that no further correspondence would be entertained. No technical explanation was provided as to how a seam failure visible in photographs could reasonably be classified as normal wear. At no point was the matter escalated to a senior or legal review, despite requests. The case was simply declared “closed”. I appreciate that this is a low-value item, but that should not excuse poor construction or dismissive customer service, nor should it justify refusing to engage properly with a clearly evidenced defect. The issue here is less about the £11 and more about the company’s unwillingness to assess the defect on its merits. Based on this experience: • The product did not meet reasonable expectations of durability. • Customer service responses felt scripted, inflexible, and dismissive. • Clear photographic evidence of a seam failure was ignored. I am leaving this review to provide an accurate account of my experience so other consumers can make an informed decision. I would not purchase this product again, and based on how this issue was handled, I would think carefully before purchasing from Venum in future.