Customer service by chat was efficient
Customer service by chat was efficient and my questions were answered. That said, it is misleading to sell a ticket at a low price only to be advised the following day to pay an additional $50 per ticket for a later departure, or I would be refunded the $75 per ticket already paid. I contacted customer service for the refund, because I was going to start over, and buy tickets for the later departure still showing $75. I was informed by the agent, that I would again be notified the following day to pay the additional amount. If Rail Ninja knows the fare is higher, they should not lure customers in with a low price when they know it is wrong. It's a significant difference, not just a few dollars. This is a poor business practice in my opinion