My Experience
Hello everyone, just want to share my experience on cheaptickets.sg services. I’ve read the reviews posted here and i thought my refund was a lost cause. My flight was booked in early Feb and was suppose to fly to Korea on the 5th of Apr. Due to the current situation with Covid and Korea being affected at that point of time, we had the opportunity to cancel the flight in late Feb. I remember trying to call them and only manage to go through their line once out of the many times i had to hold on their line due to their operators being overwhelmed with calls of people trying to cancel their affected flights as well. I decided to drop them an email and thankfully they got back and said they would then process the refund. That was 3rd March 2020. Fast forward, we didnt get any calls or email or anything afterwards and i started to get worried. Drop them 2 emails but still nothing. I thought my refund disappeared into thin air with so many flights cancelled around the world. Even spent $12 calling Netherlands their HQ but no one picked up. Then last Tuesday, 5th May 2020, i received an email that my refund will be processed and it will take at least 10 days. 3days later on the 8th. I got my refund. I wanna share my experience and thank Cheaptickets for processing my refund even though there was radio silence. And to those who are waiting, please try not to lose hope. I got my refund of 2k almost a month from my actual flight date. I hope your refunds will be processed as well. Thank you for reading. 🙏🏽