I am currently paying for a wig I never…
I am currently paying for a wig I never received. It apparently was sent to the wrong address by the shipper. Maybe it was a label mix up, but I’m very disappointed with how this situation was handled. My package never arrived at my door, I sent a picture to Upretty showing that the package was delivered to an address in North Carolina, however I live in Florida. Upretty did not make a meaningful effort to track down the missing package or provide a replacement to foster good customer service. I corresponded with Upretty and then my emails went unanswered. The biggest issue is that I paid for an item that I never received and was ultimately left without the product or a satisfactory resolution. I understand that shipping problems can happen and may be outside the company’s direct control, but I expected the company to take more responsibility in helping resolve the situation. Based on my experience, I would not order from this company again unless there are better safeguards in place for lost shipments and a more helpful process for replacing items that customers have paid for but never received.