Disappointed in quality and customer service
UPDATED: Jon Hart contacted me and is helping the situation. They were very professional and I appreciated the call! Updated from 2 to 4 stars. I'm disappointed in my overall experience with Jon Hart. I purchased a Weekender duffel that is now completely broken after about a year and a half of light use. The stitching has come off in parts, which caused part of the side strap to fall off. After that, the zippers both completely fell off, so it cannot be zipped. I emailed returns, who told me that they cannot do anything right now due to COVID and sent a link that they said would be updated with COVID policies. Understandable that they cannot let the product be sent in at the moment, and I am not arguing that. But because I sent them pictures that clearly showed the problem, I replied and simply asked if they could tell me if it could even be repaired or not once it can be sent in the future. I got a snarky "per my last email" email in return, which was not really necessary. I had also mentioned in my reply that the link they sent did not say anything about COVID return policies, as the link was only for return order forms. She made sure to mention in the email that she included a "screenshot of the website that was linked" but it was a screenshot of a different link, not the one she had sent. Overall, I basically paid $300 for my bag to fall apart and for customer service to then send me a lackluster, unprofessional "deal with it" email. I expected a little more from a company like Jon Hart. I understand I cannot send the bag in at the moment, but I would have liked at least a little more help with the situation.