AWFUL CUSTOMER SERVICE
AWFUL CUSTOMER SERVICE Order ref: BN21G01L1021-9NIZTF. Emails have been back & forth with Ava who has said you will not be replacing the present. I have one very disappointed son and you have one aggrieved customer - now my emails are being ignored although I have advised how YOU are to contact Hermes and get a refund in progress. STILL VERY UNHAPPY Parcel (sons birthday present) not received by me (delivered to someone else). Tomtop will not replace or refund me. Received an email asking to prove I hadn't received the parcel - how do you prove that. DO NOT USE THIS COMPANY, they do not have their customers at heart. There are 33 flats where the parcel has been delivered, I have put a poster in each of their postboxes asking if they have the parcel and no-one has responded. I have also been in contact with Hermes (the courier) who have advised you speak with them directly - not sure if you've done this?