Worth Making The Effort To Switch
The ability to leave notes and merge posts was most helpful. Also the system was able to link directly to our own management software giving the ability to access a client's booking or profile with a single click. Also you can see if someone else opens the ticket that you're working on, thus preventing two people answering the same ticket. The one thing I missed the most from the switch from using Gmail was the ability to cancel a sent e-mail shortly after sending it. Could have saved a few embarrassing moments! Although it took a little time to get used to the new system in the end it was well worth the effort. It's layout and functionality allowed us to clear an outstanding backlog of messages to a far more manageable level. .