I got a full refund
Like most people I didn’t read the reviews before making an order. I did manage to get a full refund so I thought I’d share how. Both the boots I ordered needed to be returned. I emailed them asking for a returns note. They replied offering me a 30% refund, and options to either keep the shoes, gift them or use the refund to buy more shoes. I replied to each point separately and reiterated I was asking for a full refund not partial. They then offered me a 50% refund and to donate the shoes to charity. After reading the reviews I didn’t have much hope for a full refund, so I asked for 70% refund and mentioned that they imply on their website the returns policy is simple. I feel like I had been mis sold the goods and if I had known it was going to be so complicated I wouldn’t have ordered. I was then offered a full refund if I destroyed the boots and sent them photos as evidence. It seemed extremely wasteful to do this, but again it was money I didn’t want to lose. The only reason I’ve given 2 stars and not 1 is because of Celia in CS. I don’t know if the emails are just templates sent out to everyone, however I got replies on the same day I emailed and I was contacting them over Xmas.