SaunaBox Customer support
My wife purchased the SaunaBox pulse for me for Christmas. The sauna is amazing - everything is as advertised. However, after about 3 weeks I had an issue with the remote not working, thus all of it not working. When you get your SaunaBox and use it every day you will understand the panic I felt when it didn't work. Customer support was amazing. they responded very quickly and asked for video of what was going on. After a few different fix attempts we got it working - only missed one day of Sauna! The service matches the product - first class!