No support or solution with the defective device at first
My Roborock S5 Max broke down after two months of use (main wheel error 107). The communication with the seller was too slow and no solution offered at first. After two months waiting for the solution, they offered to send it to warranty repair and informed me that it would last up to 15 days. Now it has been over a month in warranty repair and no information about my Roborock. No option for refund or replacement of the device. All in all, I have been without working Roborock for over four months now. Was it a time or my first review, but I got my Roborock repaired and returned. Minus two stars due to lack of information, I lost lots of time because slow communication and no solution at first. Warranty repair took almost two months (I was informed it will take up to 15 days). All in all, after four months I got my Roborock repaired and working again!