No Return Instruction for a full Refund despite multiple Requests
I bought 2 winter coats for our 8 years old daughter on 10th December 2025. I received them on 27th Dec 2025. They looked very good on the pictures but in reality they are made of very thin and cheap material. I have requested a return for a full refund immediately. They responded on the next day (28th Dec) asking me to keep the items for refund of 60%. I wrote back saying that the items can not be of any use for us/our daughter and requested return instruction for full refund. Since 28th Dec, I sent another message on 6th arequesting a return instruction for a full refund. I did not receive their response. I have sent another message today. This has been a stressful experience and discourage me to look at their website again to shop in the future. They should allow me to return the items for a full refund.