My response to Holly with At-Home Professions
Holly's Response: Hi Katrina, Thank you for taking the time to submit your review and share your concerns. We appreciate your feedback and will pass it along to the appropriate departments. At-Home Professions does not intend to be deceitful in our communications with students and we work hard to provide information that students need through several avenues. In all of our Rewards Club verbiage, we do state that there is a $100 maximum with the intent of the maximum meaning it applies to the program you are taking and all of the quizzes within it. Our flyers state: “During your enrollment with AHP, you can earn bonus awards for up to 10 assignments or a maximum of $100. Assignments are eligible for $10 awards only during Rewards Club campaigns and cannot total more than $100 during your enrollment.” We will ask our IT department to review all other verbiage that is posted during the promotional periods that we run Rewards Club to ensure it is clear that the $100 maximum is for a student’s enrollment within a program. Due to the self-paced nature of distance education, we want to provide an incentive for students to continue making progress in their studies and reach their overall goals. We also love being able to provide this extra bonus once a student has reached graduate status as a reward for all the hard work they have put into their studies and in the hopes they can treat themselves to something special. We believe there is some confusion since you mentioned that $100 was tallied multiple times in your payment history; what you are referring to is the $100 seminar discount given for each of the five courses that are part of the whole program that you would have received for attending a seminar, which is separate from Rewards Club. These discounts apply towards your overall tuition, whereas Rewards Club is an added graduate bonus sent to students in the form of a check when they meet graduate requirements. At-Home Professions’ courses are designed by experienced educators and industry professionals to cover the skills needed to be successful in the field of your choice. The program is designed to allow students to choose the profession or professions they are most interested in by covering Medical Billing, Medical Coding, and Medical Transcription and Editing, which gives an added benefit of having knowledge related to any of the fields they choose to pursue. The AAPC exam to become a Certified Professional Coder-Apprentice utilizes mainly two of the five courses in the program, although information from the introductory course applies as well. Because of this, the Healthcare Documentation Program does cover content that is not found in the AAPC’s CPC exam but is necessary if you choose to pursue any of the other fields. We are happy to hear that you enjoyed your overall experience and congratulate you on your achievements. We wish you the best on your AAPC exam and as you transition into the healthcare field; you will be a valuable asset to them! My Response: Holly, thank you for your response and candor. Providing the details in a paper "flyer" received one time prior isn't really providing total transparency for someone in the course for 1-3 years. To show total transparency, being available, and in the same degree of detail each time the window opened to offer it or at best in a section on the active site used daily by the students on their account management pages, is what I consider total transparency. Detailed verbiage ready to pull by the students is all I am saying. Thank you for your attention to this concern. -Katrina