Terrible customer service
I saw an offer for Rainforest Wild Asia tickets using Krisflyer miles. I transferred my hard earned Amex points to krisflyer, went on to Pelago to book, and keep getting 'Booking failed, contact customer support'. There is no way to contact them other than raising tickets. For over 5 days they have not been able to resolve the issue - appalling non existent customer service. My last day in Singapore is tomorrow so now I need to pay again to be able to enter, as I have no other use for the miles.