Horrible Customer Service
Ordered prescription sunglasses online without problems. Order status updated to "in progress" and I was excited in the anticipation of getting my new sunglasses on the delivery date I was given. After a week or so I started checking the status online. For several days there was no change in the status. Today I got online to check the status and it changed to... CANCELED!!!! No calls, no emails nothing to inform me that my order had been canceled. I called and very luckily got right through to a CSR. The very pleasant lady told me they canceled it because the prescription wouldn't work with the glasses I chose. Yet, the website allowed me to select them without any problems and in fact allows for even higher prescriptions. Fine, frames don't work I get that happens. But to allow the transaction to go through? And then to process it for almost 2 weeks? AND THE BIGGEST ISSUE, THEY CANT CALL/EMAIL THE CUSTOMER TO TELL THEM? So had i not been checking frequently I could have waited indefinitely!! I neeeeeded those glasses and now I have to find different frames and start the whole process again! Had they prevented the transaction to begin with or canceled it immediately and not 2 weeks later, I could have ordered new frames by now. BUT THEIR POOR CUSTOMER SERVICE prevented that. All I can say is never again and I will tell everyone I can to avoid LensCrafters online.