Because LensCrafters. Because Sight. A unique eye care experience tailored to your needs. Because quality.We offer a complete range of premium lens solutions, including leading brands’ latest sun and clear lens technologies. Because eye health.Our independent optometrists care about your vision and want you to see your best daily. They use the latest eye exam technology to offer you a personalized prescription and recommend the right lens or contact lenses.Because style is unique.No matter what style or brand you’re looking for, we have year-long must-have frames from top designer brands. Just the answer you’re looking for.
Written by the business, not verified by us.LensCrafters (www.lenscrafters.com) has a 2.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 61% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-12.
Most reviewers were unhappy with their experience overall. People frequently mentioned receiving incorrect or defective lenses, extended delivery delays, and high prices that completely failed to match the poor product quality. Consumers also struggled with unhelpful phone lines, long hold times, and dismissive customer service when trying to resolve issues or request proper refunds. Though some reviewers faced major challenges, a few other people also felt that the store staff provided quick, friendly repairs and helpful assistance. Customers noted that certain employees were exceptionally professional, knowledgeable, and polite when handling quick frame adjustments or routine eye exams.
Auto-generated from all reviews of this business. For reference only.Had a very nice experience with sale associate Leoal at Hillcrest Mall location in Richmond Hill, Ontario. She was pleasant, knowledgeable, professional and very well versed in the products. She took her time and answered many questions. The store has a positive atmosphere as well.
I give them 0 stars. They have poor billing practices. They refused to bill to 2 different insurance policies. Their prices are over priced. Can get the same glasses for less elsewhere. Don't bother with the link provided for me to respond to. It gets you no where.
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https:https://luxotticacustomercare.com/lenscrafters/careform
I bought prescription sunglasses. After 60 days the lens started peeling. There's no manufacturer warranty as they don't warranty prescription lenses. Never buy from them
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https:https://luxotticacustomercare.com/lenscrafters/careform
I want to share information with potential customers for lenscrafters. Whatever you do, do not buy any glasses from this company. They are the worst they used to have a pretty good name, but now it's no good. Your glasses will never be right. That's why they're offering 40% off. And, if you're not satisfied in 90 days, bring them back and we'll redo them. That in it self is a problem that means something is wrong, I have been waiting almost a month for my glasses. They told me they came in, but there was a mistake on them they had to go back. Don't say no one told me. You've been warned. Prosper, Tx.
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https:https://luxotticacustomercare.com/lenscrafters/careform
Their "designer" glasses are incredibly low quality especially given the high price tag. Would not recommend.
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https:https://luxotticacustomercare.com/lenscrafters/careform
Had a great experience with my eye examination. Thank you
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Ricardo at Lenscrafters in Surprise was terrific/immediately greeting customers as soon as entering store even when busy. He explained quickly the process for picking frames and then let the customer pick out frames and then immediately helped customer adjust the frames and pick out the options wanted such as progressives and transitions. I would recommend Lenscrsfters to anyone wanting to buy new glasses.
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Sarai Cisneros at North Star LensCrafters assisted me. Her positive attitude was more than i find in other stores. She is pleasant, knowledgeable and willing to do whatever is required to assure clients this the place to obtain glasses.
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Had a very nice experience with Marz at LensCrafters he was attentive to my needs and made the whole process an enjoyable time !! Well done LensCrafters.
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Gary at the LensCrafters in Scarsdale was very arrogant instead of aiding us in putting stellest lense in a frame he said we couldn’t put the lense. We bought the frame at lense crafters and we couldn’t put the lense. We tried at another store and it worked and I have the glasses now. Gary is a liar don’t listen to him.
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https:https://luxotticacustomercare.com/lenscrafters/careform
I ordered and paid for a pair of glasses on July eighth from the Boulder Colorado LensCrafters. On July 15th I attempted to call the store to see if my glasses had come in. There was no answer. I tried several more times to reach the store by phone and there was never an answer. Towards the end of the day I contacted another LensCrafters and explained that I couldn’t reach anyone at the Boulder location. A very nice person there said they would reach out to the Boulder store and have them get in touch with me. I never heard anything back. On July 16th I attempted to contact the store and had the same results. No answer. I asked others to call the store and see if they could get any answers with the same result. On July 17th I received a text message saying my glasses were in. We arrived at the location and Christian began to help us. I told him I was concerned that their phones may not be working. He said they were fine. I explained that we had tried to contact the store and he explained that they were short staffed. I asked where one of their regular employees was and he said they were not with them any more. He explained it was LensCrafters choice to part ways with him. I was surprised that he shared that employees employment decision with me. I expressed my concern that customers could not reach the store by phone and suggested that they could call customers back when it was slower. He quickly dismissed that and said we don’t have time. I asked if I could speak to the Regional Manager (Jessica) and he said that I would not be able to. I asked if he could give her my contact information so she could call me and he said he would not do that. I explained that his corporate owners (Essilor Luxottica) would not be pleased with his handling of customer concerns. He said he doesn’t work for them. I then asked for and received a refund. He threw the glasses case into the trash. This was among the worst examples of customer service that I have ever witnessed or experienced. We went to Warby Parker, purchased two pairs of glasses and had fantastic customer service. The difference between the two businesses was night and day. I hope that this is isolated at LensCrafters and that Christian was perhaps just simply having a bad week. If you want a pleasant, friendly and fun experience go to Warby Parker. It’s a short walk from this LensCrafters. If you want a frustratingly rude experience LensCrafters Boulder will give you that.
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https:https://luxotticacustomercare.com/lenscrafters/careform
I went to LensCrafters at Oxmoor mall in Louisville Ky. I’ve been a loyal customer for decades. I walked in, Ms. Carol greeted me with a smile and such courtesy. I explained my concern and she resolved my issue without hesitation. I was in and out. Happy customer.
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I drove 1½ hours to the alderwood mall store because Lenscrafters advertise 2 day glasses. The exam was fine but when I tried to place the order they said it would be 8-10 working days. I appealed to the person in charge but he just gave me a cold stare. No explanation, apology or attempt to explain the false advertising. On top of that, another salesperson had pointed out the frames we could choose from for the $99 special. We choose some only to be told by the person in charge that they were not included on that deal. When asked which frames were, he brought out 2 very similar pink frames. Although he said they were available in other colors, when our salesperson looked that up they were sold out. I felt scammed by the advertising and left without glasses. Very poor service!
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/lenscrafters/careform
First time purchasing from LensCrafters and I’m extremely unimpressed. The customer service was outstanding, and my order arrived promptly. The quality of their product on the other hand is less than stellar. I ended up paying $1,200 for the lenses (not including the frame). I expected at that price the quality would very high end. I made the mistake of not getting the insurance, so when they got scratches on the lens they would not honer the warranty on the scratch protection and actively avoid me when I tried to get them repaired. "We can't do anything if you didn't get the insurance, even with your scratch protection warranty." If you do decided to pay for the overpriced product pay the $40 for the insurance as you will need it.
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/lenscrafters/careform
Been going to LensCrafters in East Hanover for literally years. The staff is very knowledgeable and extremely friendly to work with. Thank you all so very much! Robert Z
I’ve been going to lens crafters for years. Unfortunately they had me pay when I placed my eye glass order. I was told they wouldn’t use my insurance (EyeMed)I would have to file a claim on my own. They show you how much you would pay with my insurance and compared what I would pay with their discounts. Of course their discount is cheaper! When I called the insurance company they make it very difficult to do it on my own and they could deny the claim. Of course they would! They own the insurance company!!! They have a monopoly!!They also can charge more for your glasses! Information I found with ai. Next time I’ll order online!
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/lenscrafters/careform
This review is for the Biltmore Park location in NC. The customer service was fantastic. The person I worked with was very professional and very well versed in the products. She took her time and answered many questions.
I placed an order at this LensCrafters location on April 20, and it turned into a 57-day nightmare. I went to pick up my glasses on April 27, only for them to be completely incorrect and defective. It took another failed attempt and a second remake on May 4 before I finally received my glasses on June 16. Waiting nearly two months for a medical necessity due to lab errors is completely unacceptable. To make matters worse, when I called to follow up on the extreme delays and inquire about a refund for the horrible experience, management retaliated. Instead of taking accountability for their mistakes, they officially cut off communication, refused a refund, and falsely accused me of "harassment" just for tracking my paid-for order. If you expect timely service, accurate prescriptions, or professional customer support, avoid this location at all costs. Once they have your money, they will ban you instead of fixing their own mistakes. I have already filled out the forms multiple times. I have also reported them to the BBB and Attorney General.
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https:https://luxotticacustomercare.com/lenscrafters/careform
On June 25,2026, I received an email informing me that my sunglasses were ready for pickup. Shortly after receiving the email, I also received a phone call informing me that the prescription sunglasses were ready for pickup. During that call, I was offered a $50.00 refund to compensate for the three unnecessary trips I had made because of repeated errors with my orders. I declined the offer because I did not feeling fairly compensated me for the time, inconvenience, fuel and mileage I had already incurred. With gasoline currently costing approximately $1.65 per litter, and after making multiple trips to this location, a $50.00 refund did not adequately reflect the actual costs and inconvenience I experienced. Yesterday, June 26 I made my 4th trip to the optical shop 0913 111th St & 51Avenue Edmonton AB to pick up my sunglasses. I was assisted by the store manager Jaz. Initially, when I tried on the sunglasses in the store, they seemed fine. I thanked the staff and left. However, after wearing them for approximately 5-10 minutes while walking through the mall, I began feeling pressure in my right eye and felt nauseated. I sat down on a bench, took out my receipt, and attempted to read it. The text appeared doubled and blurred, and no matter how I tried to refocus, my vision did not improved. It immediately felt like I was wearing my old prescription from over two years ago instead of my new one. I returned to the store and was assessed by the store optician, Karla. She explained several technical aspects and attempted to adjust the height of the lenses, but the clarity and sharpness of my prescription sunglasses to my clear prescription glasses, and the difference was obvious. My eyes clearly indicated that something was wrong with the lenses, regardless of the adjustments that were made. After measuring my vision, Karla concluded that the sunglasses would need to be sent back to the laboratory for further correction. At this point, I am very concerned by the number of errors that have occurred with my order. Between the inaccurate pickup notifications, multiple unnecessary trips to the store, and now receiving prescription sunglasses that appear to have the wrong prescription, I have lost confidence in the quality control and service at this location. I expect this issue to be resolved promptly and accurately, and I would appreciate an explanation of how so many errors occurred with a single order.
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/lenscrafters/careform
Unethical Lens Lenscrafters plus program switch and bait program, advertise deal and then get to sign up a 2 year payment program after telling promotions only to find out the store promos do NOT apply and it was 400.00$ more and you are supposed to return those glasses to start a new contact later. Also, could not add a pair when stopping back, had to refund contact, start a new contract, leave 1000$ hold on credit card.
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/lenscrafters/careform
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