Still no item -resolved
After a couple more exchanges with NU the problem below was resolved. Rating changed from 1 to 4 stars (poor customer experience this time but their products are of a very high quality). Still no item, no response – very disappointing experience I ordered an iPhone case and battery pack from Native Union, and the parcel was marked as “delivered to reception” — except I work from home and have no reception. I’ve contacted Native Union three times now and have received zero response or resolution. It’s incredibly frustrating that a company with such a premium image has non-existent customer service. Until this is resolved, I can’t recommend buying directly from them. Poor communication and no accountability for missing orders.