Worst Customer Service Ever.
The quality of the costume material was good, but the sizing was not good at all and I choose the tailor made option. The mid section and chest were far too big and the arms were too tight so I could barely move them. Another issue was it did not come with the mask, which I payed for and the snaps on the Straps either wouldn’t stay together or wouldn’t come apart. So I contacted Simcosplay and I expressed my discontent with the costume and wanted to return it to either fix the problem or just give me a refund. After a few emails back and forth I sent them pictures of the costume with measurements by it like they had asked and when they emailed me back they said, “ Based on the pictures you provided, I don't see anything wrong.” even though the midsection is clearly bigger than the measurements I provided. And when I pointed that out they said that they made it bigger than the measurements provided because “ You need to move when you wear this costume“. So they were essentially arguing with me about whether or not the costume fit right. As the person who actually tried it on I think I would know if it didn’t fit right. So after that email I took pictures of how the costume didn’t fit right and specifically told them that I either want it fixed or to be refunded and now it’s been five days and they have still not responded to me. I am thoroughly disappointed in their customer service and would not buy anything from them again from them again for this very reason.