Terrible, too terrible
Terrible. Over 3 years and they did not solve my refund case (the flight was cancelled not because of me), kept saying that it was the airline's fault. 3 years ago I contacted the airline and the airline said that they need the agency Hop2 to talk with them. Seems like Hop2 did nothing since then and at this point they said i could not get a refund due to the expiration of the ticket and said that it was due to the Airline's slow response. Hop2 once provided me with the email address of the airline however when i sent mail to that email address, there was an error- mail can not be sent.