STAY AWAY
55y.o. man here who has worked out in gyms all over the country and all over the world. The fact that I’m taking time to write this is an indication of how horrible Crunch on East Colonial Downtown is. I joined about 6 weeks ago and cancelled today. It does not matter what time you go to the gym, the bathroom and locker room will be closed off for cleaning with a line of people standing outside waiting to get in. Crunch does not respect any customers time, to them you are not a customer. The bathrooms are closed 45 min to an hour at a time at least twice a day. It does not matter if your personal belongings are in the bathroom/locker room, they will block you from going in and they don’t care if you have to get to work or school. Their people literally yell, and when I say yell, I mean YELL at you to get out of the locker room if it’s time for cleaning. They respect no one one’s time. And let’s talk about cleanliness and the lack thereof. Soap dispensers always empty and often missing altogether, ripped off the wall, feces in the toilet, doors ripped off of lockers. Filthy wet floors with wet toilet paper everywhere. And then the equipment: much of it is jerky and in disrepair. But the worst part is they think it is perfectly ok for moms who managed to carve an hour out of their day to go do something nice for themselves and workout, and then they can’t use the locker room and change clothes. They think this is normal and ok. This has never happened in any other gym in the country or the world that I have worked out in. And their people have the balls to scream at you like you’re a child if you run into the locker room to get your stuff out so you can get to work. Membership cancelled. You get what you pay for. My advice, pay a little extra and drive 5 minutes longer and go somewhere that you will be treated like the paying customer you are, Crunch has no concept of this. And if anyone from Crunch is reading this, don’t bother reaching out or responding, you guys need to be shut down and start over.