They need to tell the pick up employees…
They need to tell the pick up employees at Target in Gaithersburg Maryland..that just because an online order says pick up in 2 hours doesn’t necessarily means they should sit down and wait for exactly two hours before notifying the customer. On so many occasions I have placed an online order and went in to the store after an hour or so and saw the pickup employee sitting and waiting for exactly 2 hours before scanning the items. When ask they said the online system said two hours so they have to wait for two hours. Even when I go get the item from the shelf and hand it over to them to scanned they refuse. I have worked at sears pick up before. When we received a customer online order we immediately go one the sales floor and scan the item even though it says get it within an hour..The customer received an email and start coming to pick up. They should put them on a 30 minute timer if they don’t scan the order within 30 minutes the manager on. Duty will receive an notification to check up on that employee or help them find it faster.